Job Description

SeniorOperations Engineer

 The Big Picture 

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry. 

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion. 

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry. 

For more information visit: www.syscolabs.lk 

The Opportunity

We arelookingfora SeniorOperations Engineerto join theTechnical Operationsteam at Sysco LABS.

Responsibilities:

• Monitor &MaintainOversee ingapplication platforms and cloud infrastructureensuringoptimalperformance, availability, and reliabilityacross environments

• Proactive Issue Detection:Implementingandmaintainingmonitoringand loggingto detect anomalies and minimize service disruptions

• Reactive Support & Troubleshooting:Provid ingproduction supportincludingAPI-level troubleshooting, log analysis, and resolving both technical and end-user issues within definedSLA commitments

• Collaboration & Incident Management:Work ingclosely withengineering, infrastructure, and incident response teamsto ensure swift and effective issue resolution

• Incident Analysis & Problem Management:Conductingpost-incident reviews, documentingtroubleshooting runbooks, and contributingto proactive problem prevention through process improvements and knowledge-sharing

• Automation & Scripting:Develop ingandmaintainingPython and Shell scriptsto automate operational tasks, infrastructure checks, and deployment processes

• Cloud Optimization & Scaling:Manag ing,optimizing, and scalingservices onAWS and GCP,ensuring efficient usage of cloud resources and cost-effectiveness

• Database Support:Execut ingandoptimizingqueries inOracle andPostgreSQLfor monitoring data integrity, issue diagnosis, and supportinganalytics needs

• 24/7 Operational Support:Participatingin aroster-based support model, delivering round-the-clock operational coverage to meet business-critical SLAs

Requirements:

• ABachelor’sDegree in Information Technology, Computer Science, or a related field

• 3–4 years of experience in technical supportorsystems administration

• Experience with infrastructure monitoring tools such as Datadog, CloudWatch, or equivalent platforms

• Hands-on experience with AWS and GCP cloud environments, particularly in managing ECS,EKSand EC2 workloads

• Experience in UNIX/Linux environments; ability to perform system-level diagnostics and support

• Familiarity with CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or similar

• Proficiencyin API-level troubleshooting and analyzing system-level logs and integrations

• A solid understanding ofOracle and PostgreSQLwith the ability to write andoptimizequeries for data analysis and issue resolution

• Experience withPython orShell scripting for automation and operational efficiency

• Experienceinnetwork troubleshooting: LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing

• A strong analytical and problem-solving mindset, driven by a passion for learning, optimization, and automation

• An excellent command of English, both written and spoken, with the ability to communicate effectively and thrive in fast-paced, high-pressure environments

Benefits:

• US dollar-linked compensation 

• Performance-based annual bonus 

• Performance rewards and recognition 

• Agile Benefits - special allowances for Health, Wellness & Academic purposes 

• Paid birthday leave

• Team engagement allowance 

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws 

• Overseas travel opportunities and exposure to client environments 

• Hybrid work arrangement 

Sysco LABS is an Equal Opportunity Employer.