Job Description

• Location: Remote / Virtual
• Job Type: Full-Time
• Salary Range: $1,200 - $1,800/month
• Schedule: Monday - Friday 9:00 am to 5:00 pm PST.

At HireHawk, we connect top global talent with high-performing U.S. companies. Our focus is on finding exceptional professionals who bring both expertise and drive to every role. We’re passionate about helping candidates grow their careers while supporting our clients with reliable, remote-ready talent that makes an impact from day one.

The Senior Operations Coordinator plays a key role in maintaining operational accuracy and ensuring seamless coordination between scheduling, billing, payroll preparation, and client communication.

This is a hands-on role for someone who thrives in a fast-paced environment, can confidently communicate with clients, and takes ownership of keeping systems accurate and organized.

Responsibilities:

• Manage daily job scheduling within LMN, making real-time adjustments as field conditions change
• Maintain accurate records in HubSpot, LMN, and QuickBooks, including client notes and seasonal service reminders
• Answer inbound client calls and respond to emails regarding service inquiries and scheduling requests
• Coordinate client outreach for upsells or service opportunities identified by field teams
• Review and audit crew timesheets to verify job notes, materials used, hours worked, and purchases
• Prepare bi-weekly payroll reports in Google Sheets formatted for ADP upload and track overtime hours
• Maintain and update operational records and crew notes within internal systems
• Identify process gaps or operational issues and proactively resolve them

Requirements

• Professional written communication skills
• Strong attention to detail and accuracy
• Systems-oriented mindset with the ability to understand operational workflows
• Experience using QuickBooks Online
• Proficiency in Google Workspace
• Experience with HubSpot or another CRM platform
• Background in home services, field services, or operations-heavy industries
• Experience using LMN or Aspire
• Landscaping or trade service industry experience
• Experience building or documenting Standard Operating Procedures (SOPs)
• Familiarity with ADP or similar payroll systems

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.