Job Description

Title: Senior Operations Coordinator

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Permanent Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will :

• Manage inventory processes, stock replenishment and supply order.
• Coordinate procurement activities, including purchase requisitions, invoice processing, and vendor management.
• Act as the primary liaison with vendors and warehouse operations to support product availability, delivery coordination, and issue resolution.
• Manage SharePoint sites, document libraries, SOPs, operational resources, and process updates to ensure information remains current and well governed.
• Support process improvement initiatives and operational standardization across the team.
• Develop operational, inventory, procurement, and service delivery reporting to support decision-making and compliance requirements.

What we are looking for:

• Qualifications include a minimum of 4-5 years’ experience in operations, inventory, procurement, logistics, or business support and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
• Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required.
• Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
• Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
• Ability to identify opportunities for process creation and/or improvement to enhance efficiency and effectiveness in service delivery.
• Fluency in French and English is required.

Working conditions

• The majority of work will be conducted from an office-like setting.
• Some domestic or international travel to generally safe locations; exposure to moderate adverse conditions requiring attention to personal safety.
• Work requires the ability to work to multiple, conflicting deadlines.
• As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).