Job Description

Senior Operations Coordinator

Location: This position is based in our Walkersville, MD office. The typical work schedule is Monday through Friday, 8:00 AM–5:00 PM EST.

What you will get:

he full-time base annual salary for this position is expected to range between $62,000 to $100,000. In addition, below you will find a comprehensive summary of the benefits package we offer:

• Performance-related bonus.

• Medical, dental and vision insurance.

• 401(k) matching plan.

• Life insurance, as well as short-term and long-term disability insurance.

• Employee assistance programs.

• Paid time off (PTO).

Compensation for this role will be determined by the candidate’s qualifications, skills, experience, and relevant knowledge.

What you will do

Executive Leadership Support

• Provide high-level operational and administrative support to senior leaders across Operations, Platform Sales, and PMO organizations

• Manage complex executive calendars, leadership meetings, and scheduling across multiple time zones

• Anticipate scheduling conflicts, shifting priorities, and business needs to optimize executive effectiveness

• Coordinate domestic and international travel arrangements, including itineraries, accommodations, transportation, and visa logistics

• Manage expense reporting and reconciliation through Concur or equivalent systems

• Prepare presentations, executive briefings, agendas, meeting materials, and leadership communications

• Capture meeting outcomes, action items, and follow-up activities to ensure accountability and execution

Operational Coordination & Governance

• Support governance routines, steering committees, operational reviews, and leadership forums

• Track deliverables, deadlines, and action items across cross-functional stakeholders

• Drive alignment and communication across Operations, PMO, Sales, Finance, HR, Legal, and external partners

• Maintain operational transparency by supporting reporting structures, documentation management, and status tracking

• Assist leadership teams in improving decision-making processes, information flow, and organizational effectiveness

Project & Event Management

• Coordinate leadership off-sites, workshops, internal events, and operational meetings

• Manage logistics including venue coordination, catering, travel, audiovisual requirements, and attendee communications

• Support execution of operational initiatives and cross-functional projects with multiple stakeholders and timelines

• Ensure seamless coordination and follow-through for high-visibility meetings and business activities

Continuous Improvement & Digital Enablement

• Identify opportunities to streamline workflows, simplify processes, and improve administrative efficiency

• Leverage AI-enabled tools, automation platforms, and digital collaboration technologies to reduce manual work and improve productivity

• Standardize templates, governance routines, communication processes, and reporting structures

• Drive improvements in meeting effectiveness, travel planning, action tracking, and document management

• Promote operational excellence through lean thinking, process optimization, and continuous improvement methodologies

What we are looking for:

Required Qualifications:

• Bachelor’s degree in business administration or related field preferred

• 3–7+ years of experience supporting senior leaders, business operations, project coordination, or executive operations functions

• Experience in a fast-paced corporate, operational, life sciences, manufacturing, or matrixed business environment preferred

• Advanced proficiency with Microsoft 365 applications including Outlook, Teams, PowerPoint, Word, and Excel

• Experience with Concur, SharePoint, project management platforms, and digital collaboration tools preferred

Preferred Skills & Capabilities:

• Exceptional organizational and prioritization skills with strong attention to detail

• Strong executive presence and professional communication skills

• Ability to manage confidential and sensitive information with discretion

• Proven ability to manage multiple priorities and shifting business demands

• Strong stakeholder management and cross-functional coordination capabilities

• Experience supporting governance routines, operational reviews, or leadership meetings

• Process improvement mindset with experience simplifying workflows and driving efficiency

• Comfort leveraging AI productivity tools and automation technologies

• Strong problem-solving, decision-making, and critical thinking abilities

• Ability to work independently while building strong collaborative partnerships across teams

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we offer equal employment opportunities to all qualified applicants regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by law. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.