Job Description

Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.

We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.

In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.

By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.

Department Overview

The Operations & Trade Support department perform efficient day-to-day administrative and operational functions of a business. They implement processes, ensure helpful services for customers, and perform the primary tasks of the organization.

Trade Support assists the trading desk and the operations team on a daily basis, dealing with any issues/tasks which may arise and to make sure they are dealt with in a professional and fluent manner.

Operations carry out the designated day-to-day tasks to ensure the business operates efficiently and effectively. Focusing on Payments and Reconciliations, the role ensures the company mitigates financial risk and provides a valued service to its clients.

Key Responsibilities & Accountabilities:

MonFX Settlements

• Liaise with Clients, Brokers and Banks to facilitate settlement of FX transactions and cash flows

• Account and trade reconciliation and remediation

• Inward/Outward payment entry

• High standard payment error investigation and resolution

• Timely preparation and reconciliation of the month end report for Finance

• Perform monthly reports in accordance with Monetary Authority of Singapore submissions

• Provide support and assistance in the daily handover for the Monex Group Operation Teams

• Update and manage the day-to-day tasks without supervision

• Proactive in team meetings suggesting relevant ideas and motions

• Efficiently collaborate with developers to establish the organisation's technical vision and analyse usability and performance needs

• Provide effective enhancements and ideas for production environment

• Handle relevant client queries when necessary and seek support if needed

• Performing administrative duties at best of ability, including answering phones, completing the daily checklist and business as usual activities

• To be ever ready to assist and undertake in all ad-hoc tasks assigned

• Supporting the Head of Operations with the enforcement of company policies and standards

• Analyse requests for draw down, rolls, margin utilisation, 3rd party approvals and cooperate with relevant departments for the respective Client trades and payments

• Perform training presentations and guidance to provide better understanding of Operations procedures to our peers;

• Oversight account liquidity suggesting appropriate resolutions when required;

• Build resilience in operations and still meet regular reporting and reconciliations;

• Takes care, uses high attention to detail and extensive payment knowledge for the release of client and company payments.

MonFX Pay Support

• MonFX Pay Client onboarding

• Monitoring of support desk queries

• Answering support telephone calls

• Replying to support emails

• MonFX Pay demonstrations for clients and staff

• Support Traders and Salespeople with their respective Clients

• Telephone walkthroughs to complete specific tasks

• Follow up and pursue unsettled trades with Clients and dedicated Trader

• Monitor positive client balances and chase Client payment instructions

• Put forward recommendations for procedures to improve performance of MonFX Pay

• Ensure positive Client experience through high quality service and communication to attain Client retention

• Greet customers warmly and ascertain problem or reason for calling

• Update and propose solutions to Head of Operations for system malfunctions

• Provide assistance in Client investigations and completion

Qualifications & Skills

• Prior experience working within a regulated firm

• Strong knowledge of Global and jurisdiction: Banking, currency, country and Payment Regulations etc.

• In-depth knowledge of the regulatory environment in which an FX firm and payment service provider operates

• Clear grasp of the objectives and importance of risk management and compliance in regulated environments

• Solid knowledge of FX markets, payments and derivative products

• Advanced experience of International Payments, and different mediums of transfer i.e. SWIFT

• Proficiency in performing accounting reconciliations

• Ability to provide FX product solutions for internal processes and prospect clients on settlement of currencies

• Strong aptitude for developing banking/brokering relationships and providers for communication channels

• Forward thinking approach for operational analysis on innovative client processes

• Capability to recommend and implement system enhancements to build a strong operational infrastructure for both client portal and internal processes

• High level of currency and country regulation knowledge for FX products and payments

• Ability to plan and implement cost effective initiatives relating to operational charges

• Strong problem-solving and critical thinking skills

• Client-centric mindset with a focus on service excellence

• High integrity and ability to operate within a regulated environment

• Collaborative team player with cross-functional engagement capabilities

• Proactive, adaptable, and results-driven