Numan

Senior Operations Analyst

Numan  •  London, GB (Onsite)  •  5 hours ago
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Job Description

About Numan

Founded in 2018, we’ve already grown to be a 300+ team distributed across the globe, united by a singular mission: empowering people to take control of their health.

Numan is transforming health: we’ve built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations. Giving people the tools they need to maximise life.

To deliver on our transformative mission, we are guided by our 5 company values:

  • Patients first.
  • Learn fast.
  • Own the quality.
  • Succeed together.
  • Care deeply.

Backed by top-tier investors, Numan is already having a positive impact on hundreds of thousands of patients here in the UK, and we want you to help us deliver this mission!

The Role:

This is a high-impact data role supporting a complex and fast-paced operations function, reporting to the Director of Analytics & Data . You’ll be the analytics partner for Numan’s clinical operations, customer care, and health coaching teams, as well as our pharmacy and fulfilment centre.

These teams run on numbers. How long a patient waits for their prescription to be approved, or for a reply from a customer care agent. Whether there are enough coaches for the patients waiting. How many orders leave the pharmacy on time, and whether the stock is there to fill them. When a process changes, you’ll build the metrics that measure it and make sure the teams can trust them.

You’ll be the custodian of those metrics end to end, from the dbt models in BigQuery to the Looker dashboards the teams open every morning. Some are live queues the teams use to divert resources during the day; others feed the weekly business reviews and longer-term planning.

You will

You'll need

Our benefits include...

📈 - Share options.

🏖 - 25 days holiday, plus bank holidays (increasing to 30 the longer you stay with Numan).

🩺 - Health insurance with Vitality.

🚘 - Electric car salary sacrifice scheme with Octopus.

🧸 - Enhanced maternity and parental leave.

🥳 - A day off on your Birthday!

🐥 - Nursery benefit provided by YellowNest.

💼 - Employee assistance programme (access to therapy, financial planning and discounts).

⚖️ - Generous pension (includes both employee and employer contributions).

💻 - Flexible working options, including a dog-friendly office in Farringdon.

📚 - Personal training and development budget via Learnerbly.

👟 - Wellhub membership, giving you access to over 2,000 locations in the UK.

🚲 - Cycle to work scheme.

🚆 - Season ticket loan.

% - Discount on Numan products for your friends and family.

🤲 - Paid volunteering days.

📅 - An additional 2 weeks off once you reach your 5th anniversary with Numan.

Diversity at Numan

At Numan, people are at the heart of who we are. We recognise and value the unique perspectives and experiences that individuals from all backgrounds bring.

We promote innovation and creativity, enabling us to tackle things from various viewpoints and are committed to equal opportunities and continuously strive to create a workplace where everyone feels respected, heard, and valued.

Embracing diversity isn't just our goal; it's our strength, driving us towards a more inclusive future.

Numan

About Numan

Numan is on a mission to make people healthier. We provide healthcare as people need it, and treat common health conditions with personalised plans that alleviate symptoms and fix root causes. We offer integrated care - including diagnostics, medication & supplements, 1-1 clinical care, and digital programs - in one digital platform, to help patients take control of their health.

Industry
Arts & Entertainment
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
2018
Website
numan.com
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