Job Description

About the Role

We are looking for a Senior Operation & People Partner professional to serve as the operational and people management, ensuring seamless day-to-day operations while fostering an environment where people can do their best work.

This role sits at the intersection of operations and people partnership, making it ideal for someone equally comfortable driving process efficiency and building meaningful employee experiences.

What You'll Own

Operations & Governance

• Attend monthly client governance meetings prepared with accurate data, status updates, and operational flags; maintain trackers for decisions, action items, and deadlines
• Own governance materials - attendance records, headcount updates, operational summaries, and client-required reporting
• Serve as the operational point of contact for client-side coordination alongside the Delivery Manager
• Own project member contracts - track contract periods, proactively flag renewals to the Delivery Manager and HR, and ensure no member lapses or overruns unintentionally
• Own timesheet collection, reconciliation, and billing coordination - nothing reaches the client with an error
• Continuously identify operational bottlenecks and implement improvements that make the project run smarter

People & Culture

• Own the full member lifecycle - background checks, onboarding, mid-deployment check-ins, and structured offboarding
• Be the person the team actually trusts - catch early signs of disengagement, burnout, or friction before they escalate
• Partner with the Delivery Manager to resolve people issues fairly and swiftly
• Drive initiatives that build a healthy, cohesive culture on a high-pressure, high-stakes project
• Coordinate all onsite logistics - flights, hotels, visas, and travel documentation end-to-end

Requirements

• 4 - 6 years in HR, people operations, or project operations - professional services, consulting, or tech delivery preferred
• Strong English communication skills, both verbal and written
• Demonstrated experience managing both people/ culture and operational responsibilities simultaneously
• Experience working in or alongside client-facing delivery teams
• Strong interpersonal and conflict resolution skills
• Comfortable representing the organization in corporate client-facing settings
• Experience coordinating international travel logistics or working with multinational teams
• Actively leverages AI tools to improve personal productivity and workflow - not just aware of them, but uses them

Benefits

• Three days remote every week and four full remote weeks per year.

• Gold level Health Insurance coverage from Bao Viet Insurance, a yearly complete Health Check and social insurance
• All office benefits and full salary during probation.
• Flexible working time starting anytime up to 10 AM working Monday - Friday with no overtime and a long lunch break.
• Unlimited snacks and nice coffee every day.
• Choose from a brand-new Mac or PC device.
• Salary review twice a year with opportunities for promotions and spot awards.
• 12 days annual leave per year, with all days not taken paid out in cash, plus 2 sick leave days.
• Yearly Training Budget up to 5 million VND per staff. On top of that, Professional coaching program, buddy system, tech talks, agile sessions, and 1on1 private English classes are available
• Yearly company trip, monthly activities, and other Celebrations for special days in the year, such as Women’s Day, YEP, and Christmas.
• Employee-led clubs within the company; games teams, sports teams, etc.
• Modern open-space office with comfortable workspace, a PS5 games room, and chill-out areas.