SeniorSalesOperations Manager

At Concentrix, we create game-changing customer journeys that help brands grow and transform. Ifyou’rea passionate operational leader who can inspire teams, build strong client partnerships, and deliver outstanding results, this is your opportunity to make a real impactina globalorganisation

We’relooking for an experienced Senior Operations Managerto lead high-performing teams in a fast-paced BPO/contactcentreenvironment In this role,you’lldrive operational excellence, strengthen client performance, and help create exceptional experiences for both customers and employees.

This is more than a leadership role —it’sa chance to grow your career with Concentrix, a company known for innovation, collaboration, and delivering game-changing solutions for some of the world’s best-known brands.

WhatYou’llBe Doing

1. Drive operational and commercial performance

• Lead programs to achieve SLAs, quality standards, and financial targets

• Manage revenue, profitability, margins, billing, seatutilisation, and retention

• Analyseperformance trends and implement improvement plans

• Ensure compliance with client contracts and Concentrix standards

2. Lead and develop high-performing teams

• Coach Operations Managers, Team Leaders, and their teams

• Oversee training, development, performance management, and succession planning

• Conduct regular one-to-ones and support career development

• Foster a positive, high-performance culture through engagement and recognition

3. Build trusted client relationships

• Act as a strategic partner, understanding client goals and expectations

• Monitor satisfaction, lead business reviews, and communicate performance clearly

• Drive confidence through strong delivery and proactive problem-solving

• Partner with Business Developmentto support account growth opportunities

4. Champion collaboration and continuous improvement

• Work cross-functionally with Training, HR, Quality, WFM, TA, IT, Finance, Legal, and Facilities

• Turn operational insight into actions that improve performance and efficiency

• Lead through change with agility and professionalism

• Stay informed on industry trends, technology, and vendor relationships

WhatWe’reLooking For

• Significant management experience within a BPO/contactcentreenvironment

• Minimum 3 years’ experienceas a Senior Operations Manager

• Minimum 5 years’ experienceas an OperationsManager

• Salesexperienceis highly beneficial

• Experience supporting business growth or client opportunities is an advantage

• Strong commercial and operational leadership capability

• Proven ability toanalyseperformance and improve processes

• Demonstrated success coaching, mentoring, and developing teams

• Excellent communication skills and stakeholder management

• Able to adapt quickly, work under pressure, and manage competing priorities

Benefits of Joining Concentrix

1. Reward and recognition

• A market-leading reward framework, including an uncapped commission plan that aligns your financial success with the success of your teams and the business

• A performance-driven culture thatrecognisesimpact and achievement

• Opportunities to work on high-visibility programs and strategic client partnerships

2. Career development

• Access to development opportunities within a globalorganisation

• Ongoing support to strengthen your leadership capability

• Long-term career growth with a business that values internal progression

Ifyou’rea strategic, commercially focused people leaderwith a passion for operational excellence and client success, Concentrixoffers you the platform to make a real impact.

Join us and help create game-changing solutions that drive performance, inspire teams, and deliver exceptional outcomes.