Job Description

Senior Operation Manager - Onsite

Application Deadline: 31 May 2026

Department: Operations

Employment Type: Full Time

Location: Islamabad

We are looking for an experienced Senior Operations Manager to lead and manage daily operations of our e-commerce and auto parts business. This role requires strong leadership, operational control, and team management to ensure smooth workflows, high productivity, and consistent sales growth.

Key Responsibilities

• Manage overall operations for the e-commerce and auto parts store

• Drive sales team performance by maintaining productivity standards and ensuring consistent achievement of targets
• Verify marketplace sales including Facebook orders and maintain commission transparency
• Handle all website orders including processing, shipping creation, and dispatch
• Manage e-commerce website operations including category setup and pricing accuracy
• Coordinate with the marketing team to align campaigns, offers, and sales strategies

• Coordinate daily with the team, resolve issues, and ensure smooth workflow

• Contact suppliers when needed for sourcing and operational requirements

• Support team with parts sourcing and provide guidance/training when needed

• Ensure all customer inquiries, calls, and messages are properly handled and responded to

• Perform day-end closing and basic reporting

• Ensure excellent customer handling with clear communication and transparency

• Maintain internal checks and balances to ensure accuracy and accountability

• Develop and implement strategies to improve performance and increase sales

• Operate and manage ERP system for order tracking, inventory, and operational processes

Skills, Knowledge and Expertise

• Strong experience in e-commerce and auto parts operations management

• Proven leadership and team management skills

• Strong understanding of sales processes, targets, and performance tracking

• Experience in marketplace operations (Facebook sales, order verification, and commissions)

• Knowledge of website order processing, shipping workflows, and dispatch operations

• Familiarity with e-commerce website management (categories, product setup, and pricing control)

• Strong coordination and communication skills for managing multiple teams

• Problem-solving mindset with the ability to handle operational issues quickly

• Ability to work with suppliers for sourcing and operational needs

• Strong customer service skills with focus on timely response and transparency

• Ability to manage workload in a fast-paced and high-pressure environment

• Basic reporting and day-end reconciliation understanding

• Strategic thinking for improving performance and increasing sales