Humana International Group

Senior Operation Manager - Japanese Native Speaker - Jakarta

Humana International Group  •  Jakarta, ID (Onsite)  •  2 months ago
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Job Description

General Responsibilities

  • Undertake overall responsibility of the business units
  • Make sure the units profitability and achieve target (EBIT) as set by area/zone.
  • Develop and maintain business relationships with all business partners
  • Ensure all compliance to all existing processes and meet the defined Service Level Agreement (SLA)
  • Ensure the team are mentored and work towards adherence of all SOP and processes as per required by ISO perspective.
  • Manage staff's productivity and efficiency
  • Ensure that the teams are aligned and contribute towards achievement as per target set with an objective KPI tracker
  • Responsible for implementation of process enhancements to improve quality and efficiency of the Unit.
  • Facilitate and encourage team to sparks Ideas and encourage sharing best practices
  • Lead new process roll outs in the respective of business process
  • Control and maintain unit's expenses and budgets and allocated resources
  • Ensure conduct training to all staffs on a regular basis through coaching and development
  • Ensure that all staffs attend trainings scheduled by HR
  • Mentor the team on regular basis and ensure the value-added services are maintained and implemented
  • Liaison with support function (Operation and finance team) for any administrative or HR related matters.
  • Oversee the manpower planning, recruitment and succession plan.


KPI Indicative

  • Productivity
  • Customer Satisfaction
  • Data Accuracy
  • Reporting
  • Training Program
  • EBIT
  • SLA and SOP
  • Compliance
  • Revenue


General Requirements

  • Japanese Native Speaker
  • Master's or bachelor's Degree from reputable university majoring in Business Administration or related field.
  • Minimum 10 years of working experience preferably in the tourism industry or service industry (Banking, BPO, Call Centre, etc) and/or 5 years as Operation Manager.
  • Japanese Native Speaker and Proficiency in English, both conversation and writing.
  • Adaptability and Presence of mind to handle customer inquiries and complaints.
  • Ability to innovate and enhance procedures and methods to increase productivity and effectiveness
  • Good interpersonal skill and good team player.
  • Experience dealing with customers journey and customer satisfaction
  • Data driven and compliance mind-set
Humana International Group

About Humana International Group

Humana International Group is a proud, independent member of MRINetwork®, one of the largest talent advisory, recruiting, and staffing organizations in the world. Our 55-year-old, global family is comprised of nearly 400 firms with 1,500 search and advisory professionals across four continents.

Established since 1997, Humana International Group specializes in providing Executive Search Services for our respected clients throughout ASIA.

We provide a full range of search and recruitment services, from single searches for a key manager to major projects involving hundreds of assignments from a single-source client.

Working within specialized industries, Humana International Group Consultants consistently deliver the highest-quality candidates through targeted search processes. In addition to using executive search for traditional senior-level requirements, we also apply this methodology to mid-level and skilled professional appointments.

There should be no misunderstanding. We do not start with stale databases. Our Consultants interact in the marketplace on a daily basis, continually locating, screening and recommending exceptional talent. To find the best people, we painstakingly identify and professionally recruit outstanding professionals from your industry.

Where appropriate, we will utilize advertised selection methodologies. However rather than wait for candidates to respond to newspaper or internet advertisements, our consultants are also trained to identify, target and recruit the most suitable candidates on behalf of their clients. Not only does this save time and costs associated with the advertising process, its often uncovers candidates that would not otherwise be applying for positions. It is these candidates that we believes can make a positive difference to the success of your organisation.

+603 2166 1178 | mriww@mri.com.my | www.humanainternational.com | www.mrinetwork.com

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Kuala Lumpur, MY
Year Founded
1965
Website
humanainternational.com
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