Job Description

Senior Onboarding Consultant – Supplier Intelligence & Procurement

Department: Business Partner Transparency Delivery

Employment Type: Permanent - Full Time

Location: Madrid

Description

Department: Delivery – Onboarding

Employment Type: Permanent

Location: Munich or Madrid

Workplace type: Hybrid (3 days per week in office)

About osapiens

osapiens is one of the few real European SaaS stories: 2,500 customers, backed by BlackRock, Goldman Sachs, and Armira, AI-native operating model, and the platform of choice for sustainability, supply-chain transparency, and product compliance across Europe. We are headquartered in Mannheim with primary working hubs in Munich, Madrid, and Mannheim.

Why this role exists

We are replacing external implementation capacity with senior know-how that stays in the house. This role takes our large and complex Supplier Intelligence and Procurement customers live — on time, inside budget, and without the project quietly expanding.

You lead customers rather than serve them: you decide the sequence, push back on scope that does not serve the go-live, and leave the team better than you found it.

Key Responsibilities

• Run complex onboardings end to end. Scoping, configuration, data integration, key-user training, go-live and a documented handover to Customer Success — for our largest and most complex accounts.
• Own effort and budget. Estimate realistically, stay inside the booked hours, and when you see overconsumption coming, trigger the follow-up sale with CS and Sales instead of quietly continuing to deliver.
• Make the next project cheaper. Build onboarding packages, checklists and self-service content (an eLearning instead of a session) for the standard use cases in your area, and use the Solution Expert's enablement material consistently.
• Coach the team. Review project plans and configurations from more junior consultants, step in on difficult customer situations, and give the feedback that feeds the skill matrix.
• Work with the Solution Expert. Escalate genuine edge cases, and play patterns back — recurring questions, product gaps. You are not a stand-in Solution Expert.
• Build the customer relationship with decision-makers during the onboarding and hand it over to CS with the stakeholder map documented.

Roughly how the role splits: 70 % your own customer onboardings · 15 % coaching and review · 10 % standardisation · 5 % collaboration with the Solution Expert.

Skills, Knowledge and Expertise

• Several years of project experience in SaaS implementation or consulting in supplier management, procurement or supply chain compliance — with full responsibility for the customer, not just a workstream.
• Working knowledge of supplier processes: onboarding and qualification, risk assessment, audits, corrective actions — and of the regulation behind them (LkSG, CSDDD).
• Solid understanding of data models, interfaces and configuration — no coding required. Experience with ERP and supplier master data is a strong plus.
• The instinct to standardise. You notice when you are doing the same thing for the third time and turn it into a package.
• Budget and scope discipline: you state the limits of the engagement clearly to the customer rather than absorbing scope creep.
• Business-fluent English. German and/or Spanish a strong plus.
• Low travel: below 10 %; onboardings run largely remote.

Benefits

• A purpose-driven mission tackling complex sustainability challenges while working alongside global industry pioneers at a fast-growing unicorn company
• Room for creativity through collaborative teamwork and an open communication culture
• Flexibility and team bonding with our hybrid work options
• Fuel for your growth journey, both personally and professionally
• Sustainable mobility options, promoting eco-friendly commuting solutions
• Fun team events and outings with our global teams
• Inspiring workspaces in Madrid, Munich and beyond