ACCOUNTABILITIES
Execute the day-to-day administrative work processes for the successful delivery of centralized customer- centric services to SIMGE learners.
1. Student Services: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Performance Management: Carry out the services provided by Student Services team to achieve departmental outcome.
3. Continuous Improvement and Innovation: Provide inputs or suggestions to improvements on systems and processes to improve the efficiency and effectiveness of Student Services department
4. Quality Control: Execute work processes to ensure that SIM GE student interactions are responded to in accordance with policies, procedures and regulatory requirements.
JOB REQUIREMENTS
Diploma holders
At least 2 - 3 years of relevant work experience in a customer-focused environment, preferably in an education setting
Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
Bilingual with good command of spoken and written English
Working knowledge of Microsoft Office software
Excellent interpersonal, communication and presentation skills
Good organizational skills
Ability to engage effectively with people of diverse background
A team player who is able to work with academic staff and administrative support personnel
Result-oriented
Resourceful
Able to work independently and as a member of multiple and varied teams
We regret that only shortlisted candidates will be notified.
