Job Description

The Senior Officer Quality Standards role ensures that quality standards are implemented, monitored, and continuously improved across Abu Dhabi Airports. The role conducts inspections, identifies gaps, tracks corrective actions, and supports the Quality Standards Manager in developing and applying frameworks such as ACI, ISO, ICAO, and IATA It also collaborates closely with Operations to maintain SLA performance and elevate customer experience service standards. Key themes include quality assurance, service delivery evaluation, audit reporting, and stakeholder coordination You can explore related areas like quality management or airport service standards.

Responsibilities

• Quality standards development — Define quality standards, policies, procedures, KPIs, and targets.
• Sampling & data guidelines — Establish procedures for sampling, data collection, and reporting.
• Monitoring & inspection — Oversee implementation and efficiency of quality monitoring systems.
• Service delivery inspection — Plan and conduct inspections to ensure compliance with agreed KPIs and standards.
• Audit documentation — Document activities, perform internal audits, and produce audit/performance reports.
• Customer grievance analysis — Analyze complaints and non‑compliance issues against set standards.
• Statistical data analysis — Gather, organize, and analyze quality data; report results.
• Stakeholder engagement — Conduct periodic performance meetings and ensure consensus-based decisions.
• Passenger experience evaluation — Assess passenger needs, design service operations, and implement corrective actions.
• Compliance with aviation standards — Ensure alignment with ACI, ISO, ICAO SARPs, and IATA guidelines.
• Interdepartmental coordination — Participate in meetings with ASQ, AUH Operations, and Abu Dhabi DoT.
• Management system compliance — Follow all company policies, SOPs, and regulatory requirements.
• Professional development — Seek development opportunities and participate in performance appraisals.
• HSE compliance — Follow HSE policies, report hazards, and support safe work practices.

Requirements and skills

Top Competencies

• Planning & organizing
• Analytical & problem solving
• Strategic management
• Integrity & work ethics
• Communication skills
• Interpersonal skills
• Ability to work under pressure

Education & Qualifications

• Bachelor’s degree in a relevant field
• Certification in a related discipline
• ACES: Airport Customer Experience Specialist
• Preferred certifications: Quality Engineer, Quality Auditor, Six Sigma, Quality Improvement Associate Explore related paths like Six Sigma certification.

Experience

• Minimum 5 years of relevant experience Learn more about quality assurance careers.