Job Description

Job Purpose

• Process requests received from UAE police and legal authorities, including account-blocking and amount-blocking requests.
• Investigate fraud-related enquiries involving debit cards, credit cards, prepaid cards, account transactions, Payit Wallet transactions, and CCTV footage requests.
• Coordinate with internal departments and stakeholders to obtain the required information and complete investigations.

Key Accountabilities

Policies, Systems, Processes and Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions.
• Ensure work is performed in a controlled and consistent manner.
• Demonstrate compliance with the bank’s values, ethics, and governance standards.

Continuous Improvement

• Identify opportunities to improve systems, processes, and operational practices.
• Contribute to productivity improvements, efficiency initiatives, and cost optimization measures.

Reporting

• Assist in preparing timely and accurate reports and management information in line with departmental requirements and quality standards.

Service Delivery

• Handle all requests promptly and efficiently while ensuring compliance with service-level agreements.
• Escalate service-delivery issues where required.
• Ensure compliance with bank policies, procedures, legal requirements, and regulatory standards.
• Provide operational support to internal stakeholders and external authorities.
• Monitor and improve transaction turnaround times and service quality.
• Identify and implement process improvements and best practices.
• Support automation and straight-through-processing initiatives.
• Coordinate with Information Technology and vendors to support project implementation.
• Resolve operational issues and stakeholder queries.
• Act as a joint custodian for bank documents.
• Undertake additional responsibilities assigned by management as required.

Risk Management

• Manage workflows without compromising risk controls or service quality.
• Identify process gaps and recommend enhancements to reduce operational risk.
• Coordinate system and process improvements with relevant stakeholders.
• Implement corrective actions to prevent operational errors.
• Ensure business activities comply with approved bank policies and procedures.
• Utilize risk-management tools, reports, and controls to strengthen operational oversight.
• Maintain confidentiality and data security at all times.

People and Teamwork

• Coordinate effectively with Legal, Information Technology, Branches, Audit, and other departments.
• Maintain effective communication and adherence to agreed turnaround times.
• Support UAE National employees in their development and growth.
• Maintain professionalism in all interactions.
• Collaborate with colleagues and business units to deliver excellent service.

Business Efficiency

• Recommend policy and process changes to improve efficiency and strengthen controls.
• Support projects related to new products and services.
• Ensure accurate and timely management information reporting.

Qualifications and Experience

• Bachelor’s degree.
• Minimum 1 year of relevant experience, preferably in Legal Operations.
• Good knowledge of banking policies and procedures.
• Arabic language proficiency.

Key Skills

• Legal and Police Operations
• Fraud Investigation
• Risk and Compliance Management
• Stakeholder Management
• Process Improvement
• Operational Controls
• Report Preparation
• Problem Solving
• Communication Skills
• Arabic Language Proficiency
• Attention to Detail
• Team Collaboration

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.