Call Centre business will have steady growth in the 2021 with sales improvement projects and operation enhancement. The primary focus of the position is to support Cigna Direct in daily operations and sales improvement projects. Cigna Direct is an important channel to generate revenue and the key driver to company business goal achievement.
50% of Sales Operation Supports
The role of Senior Officer to assist department for all sales related operation supports, including all sales related reports preparation and daily call centre administration.
50% of Project Team
Support Telemarketing Department Project Team for new product launch and sales enhancement activities. To work closely with Training team including CA’s scripting preparation, voice recording operation and phone system maintenance, maintain an organized structure of information to support daily sales operation efficiency, conduct UAT and campaign setting arrangement. Timely sales reporting operation also one of the key responsibility for this post.
The role holder will report to the Senior Manager, Sales Project & Development in support of all the sales operations and project development duties for Cigna Direct.
The role provides dual support to the Customer Advisor operation team and also the Project team of Cigna Direct. Support Manager to maintain and improve the sales operation capability of the Cigna Direct e.g. problem-solving, dealing with ad-hoc task and offer solutions, provide useful advice to our teammates or other department, etc. Support Project team for new products launch e.g. scripting, prepare product’s materials, etc. Work closely with internal departments such as Training team to drive continuous improvement and departmental efficiency.
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health.
The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.
