Job Description

Job Purpose

To execute operational activities within the Reconciliation Centre, ensuring risks are effectively managed and services are delivered in accordance with agreed SLAs. The role is responsible for managing reconciliations, monitoring operational risks, authorizing manually matched items, reviewing SWIFT correspondence queues, maintaining reconciliation records, supporting reporting activities, and ensuring timely resolution of outstanding reconciliation items. [Job Descri...s_FAB 2026 | Word]

Key Responsibilities

Service Delivery

• Manage exception handling and ensure reconciliation activities are properly assigned and completed on time.
• Supervise follow-up of outstanding reconciliation items with banks and branches.
• Execute day-to-day reconciliation operations and ensure activities are performed accurately and efficiently.
• Prepare and review monthly reconciliation reports and ensure timely resolution of exceptions.
• Perform reconciliation of Nostro Accounts and Inter-Branch Call Accounts across various business units.
• Monitor and resolve outstanding reconciliation issues and escalate irregularities through established reporting channels.
• Review Nostro account statistics and verify service charges.
• Ensure prompt responses to internal and external client inquiries.
• Maintain data integrity in reconciliation systems and coordinate with MIS teams to resolve processing issues.
• Authorize manually matched items with value-date differences and notify relevant departments.
• Review inbound and outbound SWIFT correspondence queues.
• Verify monthly reconciliation reports and submit them to management.
• Support dashboard reporting across assigned account groups and reconciliation platforms.
• Archive reconciliation records and related reports in line with policies. [Job Descri...s_FAB 2026 | Word]

Risk Management

• Monitor operational workflows while maintaining strong risk controls.
• Ensure exceptions are escalated according to approved BAU and escalation matrices.
• Escalate high-risk items based on Value-at-Risk thresholds.
• Identify and report operational errors promptly.
• Ensure business continuity and completion of all activities during staff absences or operational disruptions.
• Track daily operational risks through control reports, account monitoring, and management reporting. [Job Descri...s_FAB 2026 | Word]

Operational Efficiency

• Manage workloads efficiently using available resources without compromising service quality or control standards.
• Recommend process improvements to enhance efficiency, quality, and customer service.
• Contribute to continuous improvement initiatives and operational excellence programs. [Job Descri...s_FAB 2026 | Word]

Policies, Procedures and Reporting

• Follow all departmental policies, procedures, and operating instructions.
• Ensure compliance with the bank’s values, ethics, and governance standards.
• Contribute to process improvements and sustainability initiatives.
• Prepare accurate reports and management information in accordance with departmental requirements and quality standards.
• Ensure timely submission of reports to support management decision-making. [Job Descri...s_FAB 2026 | Word]

Decision-Making Authority

• Operate within Group policies and organizational governance frameworks.
• Exercise authority in line with the approved authorization matrix. [Job Descri...s_FAB 2026 | Word]

Qualifications & Experience

Education

• Bachelor’s degree in Business, Economics, Commerce, Finance, or a related discipline. [Job Descri...s_FAB 2026 | Word]

Experience

• 4–8 years of banking experience.
• At least 5 years of experience in a similar role within Core Processing, Reconciliations, or Operations. [Job Descri...s_FAB 2026 | Word]

Key Skills

• Nostro Reconciliations
• Internal & International Reconciliations
• Core Banking Operations
• SWIFT Operations
• Operational Risk Management
• Exception Management
• Reconciliation Systems
• MIS & Management Reporting
• Process Improvement
• Stakeholder Management
• Analytical and Problem-Solving Skills
• Attention to Detail
• Communication and Coordination Skills
• Time Management and Prioritization

About Us:

First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.

Life at FAB:

Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization

Career Development:

FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.

Our Values:

At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.

Join our team and be part of a journey to shape the future of banking.