Job Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Objectives of the position:

• Manage OTC (Order To Cash) interfaces with customer efficiently and effectively.
• Contribute to better performance of Customer Order Management (OTC process).

Main Responsibilities & Key Activities

• Perform Customer Order Management process & monitoring, ensure all order processed correctly and meet customer satisfaction.
• Contribute to develop of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
• Support Credit Management, Billing and Accounts Receivable Follow-up.
• Handle customer complaints via NCM (investigation & closure), ensure NCM created for any non-conformance, followed up and closed on time. Capture customer expectations / requirement and feedback to BU / Functions.
• Provide order status report and monitor customers’ order placement.
• Contribute to further development of COM (Customer Order Management), fostering a culture of customer focus in the team, Knowledge sharing (Share & Learn, KNOWit) on order to cash process/issue, problem solving and trouble shooting.
• Actively involve and support project initiated by country, regional and global (such as NGBA, etc), improvement initiative HUB-country, as well as related to cost & process.
• Work with the Hub/Cluster and other party under joint responsibility to have a strong performance management established (operational KPI).
• Participate and drive LSP, LLP interaction for improvement initiative, capture all outcomes/ actions, follow up and documented.
• Participate OD/BU interaction, support all outcomes /actions and actively involve on any initiative and or join responsibility with OD/BU for any process needed that involved GB (Cross function interaction and collaboration).
• Contribute to simplify OTC process for efficiency and effectiveness (CS award nomination).
• Import/export knowledge, especially import process & monitoring
• Any additional task related to situation where involvement and join responsibility needed, e.g : reporting
• Key user (e.g : Knowledge Management, OM Cockpit)

Requirement:

• Bachelor Degree in Economy OR Administration.
• Understanding on SAP OTC process and export import will be an advantage.
• Good knowledge of the business processes.
• Service excellence competencies