Job Description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Key Responsibilities

Triage & Case Intake

• Receive and validate incoming alerts and cases from screening, AML monitoring, and KYC systems.
• Identify and flag incomplete, duplicate, or incorrect data, ensuring only clean alerts enter downstream workflows.
• Perform initial risk assessment based on severity, match score, PEP/CorrBank indicators, jurisdiction risk, and product type.

Assignment & Workload Distribution

• Assign alerts to the correct queue or analyst based on skills, capacity, risk level, and established routing rules.
• Maintain fair workload distribution and ensure high‑risk cases are escalated or routed to specialist teams.
• Monitor daily work volumes and reassign items where necessary to prevent SLA breaches.

Operational Excellence

• Conduct end‑to‑end reviews of triage and assignment processes to identify inefficiencies, bottlenecks, and control gaps.
• Recommend enhancements to improve throughput, fairness, and accuracy of routing decisions.
• Maintain strong documentation of triage logic, assignment rules, and daily operational procedures.

Data Analysis & Reporting

• Build and maintain dashboards tracking queue health, SLA performance, backlog, and analyst utilisation.
• Analyse volume trends, recurring data quality issues, and repeat mis‑routes to support continuous improvement.
• Provide management with insights to inform resource planning and operational decision‑making.

Compliance & Governance

• Ensure triage and assignment controls comply with MAS requirements and internal AML/CFT policies.
• Maintain a complete audit trail of all triage decisions, assignment actions, overrides, and escalations.
• Support audits, control testing, and regulatory reviews by providing timely and accurate documentation.

Stakeholder Collaboration

• Partner closely with AML operations teams, QA, Risk, and Technology on process or rule changes.
• Provide feedback to upstream system owners (e.g., Screening, Monitoring teams) on recurring data issues.
• Promote consistent risk‑based decision‑making across teams through training and knowledge sharing.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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