Job Description

As a Senior ODM Field Engineer at Arm, you will support ODM field quality activities, conduct system-level troubleshooting, manage RMA procedures, and refine new product SMT processes. Based in Hsinchu City, Taiwan, this role works alongside internal engineering teams and ODM partners to accelerate field problem-solving and maintain effective server platform debugging.

Responsibilities:

• Handle ODM field quality matters, RMA operations, status updates, subsequent actions, and closure advancement.
• Support field log collection, system-level issue triage, basic issue reproduction, debug summaries, and FA/RMA updates.
• Coordinate issue resolution across engineering, quality, operations, and ODM teams, including overseas onsite support, unlock operations, platform setup, and test execution.
• Assist with SMT process fixing during new product introduction, including stencil evaluation, assessment of solder paste deposition, reflow profile adjustment, SMT yield monitoring, and examination of frequent soldering defects.

Necessary Skills and Background:

• 8 years experience in semiconductor related field
• Experience in field quality, RMA handling, ODM support, server platform support, or system debug operations.
• Familiarity with system-level triage, log collection, diagnostic tool execution, and issue isolation.
• Knowledge of SMT processes, including stencil build, solder paste printing, reflow, common SMT defects, and related process tuning.
• Strong coordination and issue tracking skills, with the ability to support short-term overseas ODM onsite activities when required.

Preferred Skills and Experience:

• Experience with hyperscaler servers, AI servers, data center platforms, or high-density server boards.
• Familiarity with server diagnostic tools, BMC logs, BIOS logs, system event logs, Linux commands, or stress test tools.
• Experience with soldered-down CPUs, large BGA packages, high pin-count components, or advanced package SMT tuning.
• Familiarity with SMT failure analysis methods such as X-ray, cross-section, dye and pry, or solder joint inspection.
• familiarity with 8D, 5 Why, or quality issue closure processes

In Return:

You will join a collaborative engineering environment and work on server platforms used in large-scale data center deployments. This role offers the opportunity to build hands-on experience across field quality, ODM execution, system debug, and SMT process tuning.

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10x Mindset at Arm

At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Read more about how we bring the 10x mindset to life by visiting our career site here

Use of AI in Your Application

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Accommodations at Arm

At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.