Job Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

DESCRIPTION:

Ensure timely and accurate customs clearance and delivery of freight, while providing exceptional customer service and be a competent “go to” person for customers and colleagues.

Tasks and Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational Performance Standards Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.

Routine tasks and expertise that typically would apply or be needed during the Ocean Export process:

• Ensure accurate and timely data entry into our operational system

• Track and Trace Ocean Export Files and reporting

• Use Workflow to Monitor on a daily basis.

• Ensure documents are timely sent and Shipping notices communicated to overseas and customers

• Ensure accurate and timely client and vendors billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Ensure all customers standard operating procedures in place and updated in Customer SOP

• Meet KPI standards in accordance with the Company’s procedures

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Meets company standards of 52 hours training per year per employee.

• Attend training classes when required.

• Complete mandatory training when required.

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Ensure smooth and timely freight process flow 

Additional Duties & Task

• Support the onboarding of new colleagues with knowledge based training & guiding.

• Support the local departments with advice on more complex procedures.

• Support the Department Manager with the creation of work instructions if needed

• Support as a department wide expertise on special requests.

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.  

• Write with pencil/pen/marker 

• Functions performed primarily while seated at desk

Qualifications

WHAT QUALIFICATIONS YOU BRING TO US:

This section lists desired qualifications for the job and may be edited to the specific job role.

• College graduate or above.

• Global logistics industry knowledge

• Min 5 years related experience and/or training; or equivalent combination of education and experience

• Good computer skills (e.g., MS Excel, MS Word)

• Fluent in English

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.

• Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

• Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

• Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

• Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

• Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

• Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

• Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Product Senior Agent Core Competencies

This section lists the core business-critical skills, knowledge and behaviour applicable to all product agents, regardless of department or position, and should not be edited. Note that these competencies are found in employee’s My Personal Development Plan view in the Professional Development Center.

• Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

• Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

• Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Additional Information

Expeditors offers excellent benefits.