Sr Observability Engineer
Highly skilled Observability Engineer to architect, revamp, and unify our monitoring infrastructure. Our current landscape consists of PRTG, New Relic, and various other tools. In this role, Observability Engineer will analyze existing monitoring gaps, drive the consolidation of fragmented platforms, and establish a best-in-class observability practice. As a key contributor to IT Operations Transformation, Observability Engineer will lead the integration between observability stack and our ITSM platform (Zendesk), drastically reducing alert noise and ensuring every critical alert translates into actionable, automated workflows.
Key Responsibilities
Observability Strategy & Tool Consolidation
Infrastructure Revamp Audit the existing monitoring setup (including PRTG, New Relic, and legacy tools) to analyze gaps, eliminate redundancies, and lead the consolidation of platforms into a unified observability strategy.
Standardization Champion and implement OpenTelemetry (OTel) instrumentation to standardize data collection across varying languages, platforms, and distributed systems.
rt Optimization
Noise Reduction & Severity Modeling Audit existing tools to define formal severity levels. Apply mastery in designing highly actionable alerts, setting anomaly-based thresholds, and configuring intelligent alert routing to significantly reduce alert fatigue and minimize false positives.
Documentation & Governance Document clear, robust Standard Operating Procedures (SOPs) for responding to different classes of system alerts.
ITSM Integration & Automation
Ticketing System Linkage Lead the integration of observability tools with ticketing systems (e.g., Zendesk, ServiceNow, Jira).
Workflow Automation Deploy and maintain webhook scripts to enable the automatic creation of Zendesk tickets directly from critical system alerts.
Scripting & Polling Implement polling scripts to monitor and report on unassigned tickets, ensuring critical alerts are actively managed. Utilize strong skills in Python, Bash, or Go to automate dashboard creation, continuously tune alerts, and optimize data ingestion pipelines.
Virtusa is a global product and platform engineering services company that makes experiences better with technology. We help organizations grow faster, more profitably, and more sustainably by reimagining enterprises through domain-driven solutions. We combine strategy, design, and engineering, backed by unmatched expertise at the intersection of industry, business, and technology to generate real-world business impact for clients.
Headquartered in Massachusetts with global delivery centers, Virtusa provides a broad range of services, solutions, and assets, including strategy and design, AI advisory and services, digital engineering, data and analytics, digital assurance, cloud and security, cx transformation and managed services across industries such as financial services, healthcare, communications, media, entertainment, travel, manufacturing, and technology.
