Job Description

Outsourcing

We provide Nationwide Support Services and On-Site Field Support. To ensure business continuity, we have dedicated and highly-trained engineers who are readily available at any time aims to bridge short-term operational gaps.

HR Service & Payroll Outsource

We simplify your HR and Payroll needs via our Multiple Services – with or without having to own the system. We ensure accuracy and compliance of the ever-changing government statutory mandate conforming to LHDN, KWSP, C.P.8D, EA Form

IT Training

We provide outright job function specific training and Free After-Course Retraining Program aims to increase your productivity level. We are also an authorized Training & Test Center for Prometric, Pearson, Certiport (Microsoft Office Specialist)

• Provide day-to-day technical support and perform routine administration tasks fornetwork infrastructure equipment, including but not limited to switches, routers,firewalls, and wireless access points.
• Install and configure new Cisco switches and wireless access points based on client’sproject plan or request.
• Coordinate with Infineon nominated cabling contractors to support passive cablingwork, including inspection and validation of workmanship upon job completion.
• Provide second-tier analysis and resolution planning for recurring or aged issues,including documentation of root cause and workaround.
• Perform day-to-day operational tasks, including incident resolution and execution ofapproved change requests.
• Perform preventive maintenance tasks and recommend performance tuning actions toimprove network stability.
• Initiate and manage escalation with hardware or software vendors for critical technicalsupport issues.
• Maintain up-to-date network documentation using approved documentation tools
• Perform asset lifecycle tracking and updates in Configuration Management Database(CMDB)
• Liaise with internal IT groups and project teams to support network-related deliverablesand implementation milestones.
• Support client’s regional team setup activities, including provision of hands-on NetworkOnsite Support Services as directed by client’s project manager.
• Provide local on-call support outside regular business hours for network-relatedproduction incidents.

Qualifications

Education & Experience:

• Bachelor’s degree OR Diploma in Network Engineering / IT / Computer Science, or related field.
• Minimum 5 years of experience in C#/.NET development with full project lifecycle involvement.
• Prefer to have Cisco Certified Network Associate/Professional (CCNA/CCNP) certification.
• Willing to work at the client’s location in Kulim, Kedah.

Technical Skills:

• Networking infrastructure: LAN, WAN, WLAN, VPN, routing & switching, VLANs.
• Network devices & security: routers, switches, firewalls, IDS/IPS, load balancers
• Good communication & soft skills: ability to work across teams, prioritize tasks, operate under pressure.
• Monitoring, troubleshooting, system performance optimization, capacity planning.

Additional Information

• Salary Range: RM6,000 to RM8,000
• Location: Kulim, Malaysia