Job Description

Job Responsibilities

• Design, develop, and execute infrastructure replacement and upgrade plans, manage the implementation of approved changes and maintenance routines, and oversee network testing to ensure the successful deployment of new systems and updates.
• Simulate and resolve user-reported network and connectivity issues, conduct root cause analysis to identify long-term solutions, and recommend system modifications to enhance infrastructure reliability.
• Develop and deploy temporary solutions while permanent resolutions are underway, maintain an up-to-date system inventory, and oversee issue tracking to ensure timely and effective resolution.
• Lead project planning and requirements gathering for infrastructure network operations, while providing guidance and training to team members to efficiently resolve infrastructure-related issues.
• Ensure network operations adhere to service level agreements (SLAs), monitor performance against service-level objectives, and develop client satisfaction metrics, service procedures, and improvement recommendations to enhance overall performance and user experience.
• Pilot new tools, technologies, and processes to enhance infrastructure systems' performance and reliability.
• Manage and troubleshoot SD-WAN infrastructure, address vulnerabilities in compliance with company policies, gather performance metrics, monitor data usage for capacity planning, and regularly optimize hardware and software components through tuning, updates, and upgrades.

Job Requirements

• Diploma or bachelor's degree in Information Technology, Information Systems, Computer Science, Business IT, or equivalent.
• Certifications: CCNP, NSE, and CCSA are required. Cloud certifications are an added advantage.
• Hands-on experience with network management tools, including SolarWinds, WLC, FortiAnalyzer, and FortiManager.
• Familiarity with cloud-based network technologies and architectures such as Azure.
• Strong communication, interpersonal, and presentation skills.
• Willingness to work after office hours and on weekends when necessary.

For more information, please visit to www.gmprecruit.com and search for Job Reference: QWV7V6Y9

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845