Job Description

About this role:

Wells Fargo is seeking a Senior Network Engineer.

In this role, you will:

• E911 Operations, Testing & Compliance: Act as an internal E911 subject matter expert and liaison between Wells Fargo and national E911 service providers (e.g., Intrado), supporting planning, validation, and transition of E911 data into Public Safety Answering Point (PSAP) systems.
• Partner with multiple E911 project teams across all phases of E911 enablement (Discovery, Design, Enablement, Testing, and Transition to Operations).
• Design, execute, and document E911 test plans and scripts to validate emergency call routing, location accuracy, and PSAP connectivity.
• Assist in remediation activities identified through audits, testing gaps, or regulatory findings.
• Download, modify, and validate facility floor plans; design and map Emergency Response Locations (ERLs).
• Procure, update, and manage Emergency Location Identification Numbers (ELINs) in coordination with E911 service providers.
• Caller Line ID (CLID) Verification: Support Caller Line ID verification and compliance for Wells Fargo–owned telephone numbers.
• Conduct validation activities to ensure accurate outbound calling identification aligned with regulatory and business requirements.
• Partner with engineering, operations, vendors, and compliance teams to remediate CLID discrepancies.
• Maintain audit‑ready evidence and controls documentation for CLID compliance.
• Audit, Controls & Metrics: Support internal and external audits related to E911 and voice compliance controls.
• Gather, track, and report monthly operational and compliance metrics; provide summaries to leadership.
• Ensure all compliance activities are properly documented and retained in SharePoint and other enterprise repositories.
• Collaboration & Enablement: Work closely with network engineering, voice operations, compliance, legal, and project teams to meet program objectives.
• Assist with onboarding and training of junior staff and serve as a point of escalation for complex compliance issues.
• Provide technical guidance and recommendations that are cost‑effective and aligned with business requirements.

Required Qualifications:

• Strong written and verbal communication skills
• Proven ability to work across multiple teams and project groups
• Solid technical knowledge of telecom/telephony environments; VoIP experience preferred
• Intermediate proficiency with Microsoft Excel, Word, PowerPoint, Visio, and SharePoint
• Strong organizational, time management, and documentation skills
• High attention to detail and compliance‑focused mindset

Desired Qualifications:

• 5+ years of experience in network engineering, business systems analysis, or telecommunications support
• Experience working in environments requiring strong regulatory, audit, or compliance discipline
• 2+ years of experience in telecommunications, voice engineering, or technology management
• Intermediate skill level with Microsoft Office Suite and SharePoint

Job Expectations:

• Working knowledge of E911 state regulations and guidelines
• 3+ years supporting or managing enterprise telephony systems (PBX, KTS, VoIP)
• 3+ years supporting Cisco VoIP or Cisco network infrastructure
• Experience supporting E911 enablement or emergency services programs
• Prior Wells Fargo experience and familiarity with Wells Fargo Technology Project Methodology preferred

Posting End Date:

30 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.