Job Description

Work Setup: Onsite (BGC Taguig)

 Work Schedule: Flexible with mid or night shift schedule

Qualifications:

• Bachelors degree in computer science, IT, Engineering, or a related field
• At least 4 years of hands on networking experience (i.e. firewalls, routing, and switching)
• Expertise with CISCO Devices
• Strong leadership skills, a passion for quality, and a demonstrated ability to take ownership and accomplish challenging goals
• A customer-service mindset and ability to work in a diverse environment with clients and IT teams globally
• Knowledge of IT infrastructure, including networking, telecommunications, and cloud technologies
• Experience in Incident Management and managing LAN & WAN networks
• Familiarity with Cisco switches, routers, and firewalls
• Proficiency in troubleshooting IT setups
• Mandatory Certifications (active or has recently expired):
  Cisco Certified Network Associate (CCNA)
  Cisco Certified Network Professional (CCNP)
• Must be amenable to working in shifting schedules
• Must be able to work onsite at BGC Taguig – US Shifts
• Immediate start preferred

Experience in at least 3 of the following:

• Cisco ASA
• Cisco Firepower
• IPS
• Routers & Switches
• Cisco AnyConnect

Key Responsibilities:

• Procurement: Collaborate with stakeholders to gather requirements and initiate procurement, including BOM creation.
• Service Transition: Manage technology migrations and upgrades for seamless IT service transitions.
• Service Delivery & Support: Assist teams in troubleshooting 2nd-level incidents and service requests, ensuring service compliance.
• Availability & Continuity: Perform backups, check redundancies, and monitor capacity to maintain IT service availability.
• Service Level Management: Handle escalations, prepare reports, and coordinate with providers to meet SLAs.
• Supplier Management: Engage with vendors to resolve escalations and improve support quality.
• Security Management: Implement corrective actions based on security alerts to maintain compliance.
• Incident & Problem Management: Manage requests, perform root cause analysis, and ensure SLA adherence.
• Change & Release Management: Document and execute changes in CMDB and manage release schedules.
• Service Improvement: Identify and implement enhancements to boost service delivery and customer satisfaction.
• Communication: Provide regular updates on service status, maintenance, and support.
• Talent Management: Engage in training and certification to develop technical and soft skills.
• Knowledge Management: Develop self-help resources like documentation and FAQs.
• IT Asset Management: Collaborate to manage IT assets lifecycle in compliance with policies.
• Quality Assurance & Compliance: Ensure adherence to QA processes and address audit feedback.
• Business Continuity: Participate in BCMS drills and reporting to comply with continuity plans.
• Organizational Initiatives: Support IT infrastructure for departmental and organizational projects.

Benefits:

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• Outstanding career development opportunities