Job Description

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Role

We’re looking for an experienced Senior Network Engineer to join our team in Adelaide and help deliver reliable, secure, and high-performing network services across complex customer environments. In this role, you’ll be responsible for supporting the day-to-day operation of enterprise networks, leading technical incident resolution, and driving continuous improvements across network infrastructure.

Working across a broad range of networking technologies, you’ll collaborate with customers, vendors, carriers, and internal teams to ensure network services remain available, optimised, and aligned to business needs. You’ll also play an important role in mentoring engineers, sharing technical expertise, and contributing to operational excellence.

This is a permanent hybrid opportunity based in Adelaide and includes participation in an on-call support roster. You will need Australian citizenship with the ability to obtain and maintain a NV1 Security Clearance to be considered.

What You’ll Do

• Support the operational management of enterprise and managed network environments.

• Lead the investigation and resolution of network incidents, service requests, alerts, and performance issues.

• Analyse network performance data and identify opportunities to improve reliability, security, and efficiency.

• Implement, test, monitor, and optimise network hardware and software to ensure strong system performance.

• Plan and document network changes, including implementation, testing, risk assessment, and rollback activities.

• Create and maintain accurate technical documentation and operational records.

• Monitor service provider performance and work with vendors and carriers to resolve issues and maintain service levels.

• Provide technical leadership and mentoring to engineers and associate engineers.

• Contribute to operational reporting and recommend improvements to network services and processes.

• Support customer environments while collaborating with internal and external stakeholders to deliver effective outcomes.

What You’ll Bring

• At least 5-7 years of hands-on experience in networking and network operations.

• Proven experience configuring and maintaining network, security, communications, and data centre infrastructure.

• Strong knowledge of networking and firewall technologies across data centres, LAN, and WAN environments.

• Working knowledge of wireless, mobility, telephony, and cloud networking technologies.

• Strong understanding of network and security management platforms and associated monitoring and reporting tools.

• In-depth experience with routing, switching, firewalls, security appliances, DNS, internet connectivity, wireless infrastructure, and WAN technologies.

• Excellent troubleshooting, analytical, and problem-solving skills, with the ability to lead technical investigations and coordinate resolution activities.

• Strong communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.

• A strong customer focus and the ability to manage competing priorities effectively.

• Essential: At least two of CCNP, CCSE, or equivalent industry certifications.

• Desirable: CCIE, CCSM, public cloud certifications, Linux/Unix administration experience, project management certification, Python or Perl skills, or a relevant tertiary qualification.

• Australian citizenship with the ability to obtain and maintain a NV1 Security Clearance.

Why join us here at Datacom?  

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.  

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.  

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.  

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.