Researches, designs, and develops computer and network software for specialized utility programs. Develops and automates infrastructure processes using Python and infrastructure-as-code (IaC) principles. Configures IP routing, firewalls, load balancers, proxies, and DNS. Integrates cloud PaaS services, ensures security protocols, and levarages Information Technology Service Management (ITSM) practices for efficient issue resolution. Works with cloud networking and security constructs, particularly within AWS or Azure environments. Advocates for and practices IaC, employing Python, Ansible, and SDN programming as well as emerging technologies (Serverless, Machine Learning (ML), and Artificial Intelligence (AI)) to drive innovation.
Primary Responsibilities:
Identifies, mitigates, and resolves issues impacting internal and external business, ensuring minimal disruption and maintaining top-tier reliability and uptime.
Troubleshoots complex network issues, including device failures, application slowness, connectivity problems, and network blips.
Identifies and resolves issues to improve overall network performance and enhance customer experience.
Analyzes user needs and develops software solutions.
Updates software or enhances existing software capabilities.
Collaborates with computer hardware engineers to integrate hardware and software systems, and develops specifications and performance requirements.
Maintains databases within an application area.
Education and Experience
Bachelor’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Senior Network Engineer (or closely related occupation) providing solutions across data centers and cloud environments using networking technologies (switching, routing, and wireless access points), network security, software-defined networking, and Infrastructure as Code (IaC).
Or, alternatively, Master’s degree in Computer Science, Engineering, Information Technology, Information Systems, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Senior Network Engineer (or closely related occupation) providing solutions across data centers and cloud environments using networking technologies (switching, routing, and wire-less access points), network security, software-defined networking, and Infrastructure as Code (IaC).
Skills and Knowledge
Candidate must also possess:
Demonstrated Expertise (“DE”) performing network management on routers and switches, using Infoblox and IP routing; configuring security devices -- firewalls, load balancers, and proxy systems -- to ensure data protection and network security; and implementing and developing security best practices and cloud deployment, using Terraform and Cloud Formation Templates.
DE troubleshooting problems systematically in on-premises (data center) and cloud environments (AWS or Azure) to resolve IP connectivity issues and handle high-priority tasks, using Terraform and Cloud Formation Templates; and automating network tasks to backup network appliance configurations and deploy IaCode to public or private Cloud environment.
DE configuring, troubleshooting, and administering network with high availability, 99% resilience, and implementing disaster recovery (DR) with redundant network connectivity, using MPLS, IPSEC VPNs and dedicated leased lines from data centers to Cloud environments, leveraging dynamic and static routing protocols; and conducting network and security incident analysis, computer forensics operations, evidence gathering and preservation, incident containment, and incident recovery.
DE maintaining network change requests submitted by network support teams using Information Technology Service Management (ITSM) change management processes; designing and deploying Local Area Networks (LANs), Wide Area Networks(WANs), and Wireless networks, including servers, routers, hubs, switches and other hardware; conducting research on network products, services, protocols and standards to remain abreast of developments in the networking industry; and developing and maintaining computer security incident response team policy, procedures and protocols.
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Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Information Technology
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India.
For our Terms and Conditions, please visit http://go.fidelity.com/LIterms
