This is a remote position.

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  Own the full lifecycle of complex network and firewall incidents, from detection through resolution and post-incident review, ensuring accountability for technical outcomes, stability, and documentation.
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  Lead investigation and resolution of critical network incidents, driving coordination across internal teams, vendors, and customer stakeholders.
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  Make technical decisions and take end-to-end ownership of network issues, driving resolution without reliance on further escalation.
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  Lead technical delivery of network projects, including scoping, estimation, design, and implementation.
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  Perform root cause analysis and develop long-term remediation strategies to prevent recurrence.
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  Validate and approve network changes, designs, and remediation strategies.
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  Configure, maintain, and troubleshoot Cisco, Palo Alto, and Fortinet networking and firewall equipment.
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  Conduct targeted cleanup and improvements of existing network environments to ensure stability and scalability, minimizing customer downtime.
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  Collaborate with the security team to ensure proper network hardening is in place and that all risks are properly mitigated or remediated.
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  Provide technical guidance and mentorship to junior engineers.
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  Contribute to architecture documentation, diagrams, and operational runbooks.
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  Maintain awareness of developments within the networking and security technology landscape, recommending new solutions when necessary.
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  Accurately track time and project activities within the company's time tracking system.

Requirements

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  10+ years of experience within an MSP, VAR, ISP, NOC, or enterprise IT environment, with a focus on troubleshooting and maintaining existing network infrastructure.
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  MUST BE fluent in English.
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  Advanced, hands-on experience managing enterprise firewalls across multiple platforms — including Cisco (ASA/FTD/FMC), Palo Alto Networks (PAN-OS, Panorama), and Fortinet (FortiGate, FortiManager) — including policy design, rule optimization, VPN configuration, and threat prevention.
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  Strong knowledge of networking protocols and technologies including TCP/IP, OSPF, BGP, EIGRP, IPSec, SNMP, STP, VTP, and VLANs.
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  Strong knowledge of network infrastructure within virtualized environments using VMware or similar platforms, including virtual networking, VLAN configurations, virtual switches, and network segmentation.
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  Experience troubleshooting performance and connectivity issues across different OSI layers.
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  Experience with application-level network troubleshooting, including packet inspection and analysis.
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  Proven experience optimizing, securing, and consolidating complex legacy network environments to meet current and future business needs.
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  Excellent interpersonal and communication skills, with a customer-first approach to resolving network issues.

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  Active CCNP certification or equivalent (Palo Alto PCNSE or Fortinet NSE 4/7 also valued).
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  Experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/unified communications infrastructure.
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  Experience with cloud networking across AWS, Azure, or Google Cloud Platform, including networking configurations, security settings, and integration with on-premises environments.
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  Experience with network security practices including network hardening, monitoring, and threat assessment.
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  Experience working in a Managed Service Provider (MSP) environment with exposure to ITIL-based service delivery models.
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  Experience delivering customer-facing IT network projects.
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  A degree or equivalent experience in computer science or a related field.