Handle technical tickets of all Incident and Fault at Customers NOC.
Troubleshoot & resolve the incidents and problem tickets within SLA
Perform Advanced Level Troubleshooting & Analysis of complex problem
Interacts effectively with Cisco TAC,Vendor TAC and Engineering to solve complex problems.
Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI
Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
Share knowledge to the team members and participate in the various training programs.
Requirements:
Typically requires BSEE/CS or equivalent with 8+ years (for Supervisor level preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment.
CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‐SEC (for Engineer level) or its equivalent.
L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
IPV4 & IPV6 addressing
L3 technologies - BGP, L3 technology troubleshooting
Platform Skillset (either or all of) CAT 6k, 3k & 2k switches, ASR9K, UCS, Nexus (Configuration & troubleshooting), ASA Firewall
3rd Party Platform Skillset (either or all of) Juniper Routers & Firewall , Ruckus WIFI
Tools and automation (desired) - scripting (perl, Python, bash etc.,), industry tools - HP TeMip, Protocol Analyzers, Syslog Analyzers (Splunk) etc.,
Ability to formulate and deliver complex presentations.
Ability to work in a fast-paced, high-pressure, cross-functional environment.
Attention to detail and interpersonal skills
Possess strong presentation and communications skills
Key involvement with cross-functional teams to resolve major customer issues.
Have strong time management skills
Ability to function effectively in ambiguous circumstances.
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.
