Job Description

What is the Opportunity?

Messaging Technologies is responsible for providing software support for the suite of Integration Bus (IIB) products globally across all RBC platforms. IIB is a middleware product from IBM that runs on multiple platforms and enables applications to send messages to and receive messages from other applications. WMB/IIB allows business information to flow between disparate applications across multiple hardware and software platforms. WMQ and IIB maintenance and support responsibilities include the evaluation, installation, removal, upgrade, setup, configuration, and troubleshooting of the various versions of IBM MQ, WebSphere MQ, MQ Series, WebSphere Message Broker and IBM Integration Bus across the Enterprise.

The successful candidate will work collaboratively within the Messaging Technologies portion of the CPS, accountable directly to the Team Lead of Messaging Technologies.

What will you do?

Assist in the building and maintenance of Messaging technologies primarily on the z/OS operating system

Provide testing, reporting, documentation, and other services, as required

Ensure proper monitoring and alerting is in place for problem avoidance

Determine and recommending performance improvements

Provide L2/L3 support of Messaging technologies, including support to user community

Primary liaison between the vendor (IBM) and RBC for the Messaging technology products

Maintain a very good understanding of supported technology as well as interfacing technology supported by

other areas of RBC

Effectively communicate complex technology subject matter and potential usage possibilities to senior

management, peers and application development teams in RBC I.T.

Ensure that instances of Messaging technology software is at an optimal release level and being involved, as

required, to coordinate/perform upgrades

What do you need to succeed?

Must Haves

Professional with a minimum 5+ years’ experience in an I.T. support role along with a post-secondary diploma,

degree or equivalent

z/OS systems knowledge (including JCL, JES, DFSMS, RACF, TSO, ISPF SMP/E, etc.) is required

Experience with supporting an IBM product on the z/OS operating system preferred

Some experience with administering/troubleshooting IBM MQ and/or IIB on z/OS preferred

Some experience at administering/troubleshooting MQ/IIB installation on some/all of the platforms: iSeries, Windows, Unix/Linux variants,

Understand how to use MQ API and knowledge of transport protocols (TCP/IP, FTP, SSL/TLS, etc.)

Experience with problem ticketing systems (i.e. SM9, ServiceNow)

Excellent interpersonal and highly developed communication skills (verbal and written and capability to manage

multiple priorities across a number of assignments and prioritize effectively

Ability to work in a high pressure environment; resolve conflicts/issues or escalate to others as appropriate

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation,

commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

#LI-ASPOST

Job Skills

Adaptability, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Information Technology Trends, Solutions Development, Systems Software, Technology Infrastructure Management, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-26

Application Deadline:

2026-04-23

Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.