Job Description

Description:
The Senior Mountain Bike Technician and Instructor is a leadership position responsible for overseeing daily bike fleet maintenance standards, supporting instructional programming, and assisting with supervision of seasonal staff within Mountain Outfitters and Ski & Ride operations.
In addition to performing all duties of the Bike Technician & Instructor role, the Senior Technician provides technical leadership, staff mentorship, and operational support to ensure safe, efficient, and consistent delivery of rental and instructional services. This role acts as the primary technical resource for downhill bike maintenance and assists management in maintaining operational standards and staff performance.

Key Responsibilities:
Supervisory
• Provide day-to-day guidance and mentorship to Bike Technicians and seasonal staff.
• Assist with staff onboarding and technical training.
• Support daily task delegation and workflow coordination within the shop.
• Act as a leadership presence in the absence of management.
• Assist managers with operational problem-solving during peak periods.
• Support opening and closing procedures and ensure operational readiness.

Bike Mechanic
• Perform daily inspection, maintenance, and repair of downhill mountain bike rental fleet.
• Diagnose and troubleshoot mechanical issues including suspension, braking systems, drivetrains, and wheel systems.
• Complete preventative maintenance to ensure bikes meet safety and performance standards.
• Maintain accurate service records and maintenance schedules.
• Assist with seasonal fleet builds, tear-downs, and inventory management.
• Ensure workshop cleanliness, organization, and adherence to safety procedures.
Instructing
• Deliver all levels of downhill mountain bike lessons in a safe and supportive environment.
• Provide clear instruction on bike handling, trail etiquette, safety awareness, and progression techniques.
• Adapt teaching style to suit different ages, abilities, and learning styles.
• Conduct equipment checks prior to lessons and ensure riders are properly fitted.
• Promote safe riding practices and mountain responsibility at all times.
Rental Technician
• Assist guests with bike rentals including sizing, fitting, and equipment setup.
• Educate guests on bike operation, suspension setup, and trail recommendations.
• Provide outstanding guest service by creating a welcoming and professional environment.
• Process rental transactions and maintain accurate documentation as required.
• Support daily shop operations including opening/closing procedures.

Experience/Requirements:
• High school diploma or equivalent.
• Strong mechanical knowledge of downhill mountain bikes.
• Previous bike mechanic experience (shop or bike park environment an asset).
• Experience coaching, instructing, or guiding mountain biking preferred.
• Passion for downhill mountain biking and strong riding ability.
• Excellent communication and customer service skills.
• Comfortable working outdoors in varying weather conditions.
• Instructor certifications (PMBIA or equivalent).
• Previous leadership, mentoring, or supervisory experience preferred.
• Experience coaching or instructing mountain biking preferred.
Physical Requirements:
• Ability to lift and maneuver bikes up to 50 lbs (23 kg).
• Standing for extended periods.
• Working in workshop and outdoor trail environments.
Ability to ride downhill terrain safely and confidently