Job Description

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Engineering & ScienceAs a Senior Solutions Engineer, you will be responsible for leading the implementation and support of Bridgestone iTrack and Mining Solutions technologies across assigned regions. The position combines strategic solution engineering with hands-on technical support, customer onboarding, and hardware/software integration. The goal is to ensure successful execution of mining solutions initiatives, drive adoption of digital tools, and deliver exceptional customer experience while fostering sustainable growth. Instill by example a culture of success and continuous improvement, applying analytics and process improvement to enhance key areas of the business and address shortcomings.

Responsibilities

• Lead technical onboarding of new customers, ensuring smooth integration of solutions.
• Train customers and internal teams on configuration, hardware installation, and system usage.
• Conduct end-user training sessions to maximize value.
• Perform and supervise on-site hardware installations, replacements, and troubleshooting.
• Coordinate mine site installation schedules.
• Collect hardware and manage returns.
• Collaborate with sales, marketing, product, and engineering teams to optimize solutions and improve outcomes.
• Build strong relationships at all organizational levels within customer accounts.
• Close the loop on feedback, including product enhancement requests and strategic improvement initiatives.
• Configure and monitor system features to optimize tire performance.
• Support end users in leveraging data insights for operational improvements.
• Coordinate rollouts of system upgrades and configuration changes.
• Act as the single point of contact and escalation for cross-department, cross-process, or cross-site issues; coordinate resolution with internal and external resources.
• Develop and execute Strategic Success Plans for assigned accounts, ensuring alignment with business goals.
• Provide executive summaries, progress updates, and root-cause analysis for escalated issues; lead “lessons learned” initiatives.
• Identify areas for improvement in products, services, and operational processes; propose and implement enhancements.
• Collaborate with sales teams to forecast annual budgets and hardware needs.
• Monitor inventory levels and manage hardware forecasting.
• Prepare technical presentations and assist in follow-up activities.
• Support development testing activities and provide feedback for product enhancements.
• Serve as an escalation point for implementing and testing new tools with active customers.

Minimum Qualifications

• Typically requires a minimum of 5 years of related experience with a bachelor’s degree; experience in project management, customer service or mining industry

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.