Job Description
Location: Amersfoort, Netherlands
Senior role within a Mid Office environment focused on mortgage applications and underwriting processes. Responsible for coordinating operations, improving processes, and supporting team performance from application approval through to finalization.
Key Responsibilities
Set up, manage, and improve training processes
Create, analyze, and maintain reports and dashboards
Handle administrative coordination (scheduling, leave tracking, authorizations, time checks, mailbox management)
Coordinate security incidents and escalate complex cases, issues, and complaints
Lead recruitment activities, onboarding, and training of new team members
Participate in projects and process improvement initiatives
Analyze workflows and drive continuous improvement (Lean approach)
Oversee focus areas such as quality, internal controls, complaints, training, risk, and coaching
Profile
Strong communication skills with the ability to explain concepts clearly and patiently
Customer-focused with a First Time Right mindset
Proactive, analytical, and detail-oriented
Comfortable giving and receiving constructive feedback
Demonstrates leadership and acts as a role model within the team
Keeps up to date with mortgage market developments and shares insights
Requirements
Completed higher professional education (HBO) degree
Minimum 1 year experience as a Coordinator or Team Leader (preferably in financial services)
Proven analytical skills and strong Excel proficiency
Knowledge of mortgage processes within a Mid Office environment
Strong stakeholder management and advisory skills
Customer-oriented and flexible mindset
Relevant financial services certifications (or willingness to obtain within the first year)
Additional Information
Hybrid working model available
Must be able to commute within reasonable travel time to the office
Role may transition from temporary to permanent
Pre-employment screening required
