Job Description

Responsibilities:

• Provide L3 support for messaging and unified communication platforms
• Manage incident, problem, and request management, including escalations and high severity issues
• Perform root cause analysis (RCA) and implement preventive measures
• Support and deliver infrastructure projects (upgrades, migrations, new builds, end-of-life activities)
• Ensure systems meet SLA, security, and compliance standards
• Drive service improvements, automation, and operational efficiency
• Collaborate with global teams and stakeholders across regions
• Act as technical escalation point and provide guidance to support teams
• Manage vendor and service provider relationships
• Maintain accurate technical documentation and SOPs
• Participate in DR tests, infrastructure events, and global initiatives

Requirements:

• Degree in Computer Science, Engineering, or related discipline
• Minimum 10 to 12 years of IT experience in messaging / unified communications
• Experience in financial services environment preferred
• Strong troubleshooting and problem-solving skills
• Experience working in L3 support environment
• Good communication and stakeholder management skills

Technical Skills (Must Have)

• Microsoft Exchange 2019 (or above) – large-scale environments (10,000+ users)
• Email security / gateway solutions (e.g. IronPort, SMTP gateways)
• Enterprise Vault
• Scripting (PowerShell, VBScript, Batch)

Technical Skills (Good to Have)

• Microsoft 365 / O365
• Microsoft Teams / Skype for Business (Lync)
• Workspace ONE / BlackBerry Work
• Discovery Accelerator, Merge1

Additional info:

• Open to supporting Europe business hours: 2pm to 11pm OR 4pm to 1am (SGT)

To apply, please visit www.gmprecruit.com and search for Job Reference: W354Y78W

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239