The YMCA of Greater Toledo is seeking a Senior Membership Director to lead an exceptional member experience at the Sylvania YMCA/JCC.
This role is ideal for a relationship-focused leader who enjoys developing teams, engaging members, and creating an environment where people feel welcomed, connected, and supported. The Senior Membership Director provides leadership and oversight for the Membership Department, including hiring, training, scheduling, performance management, and supervision of the Member Service team and Member Experience Director.
You'll also play an important role in growing membership, strengthening retention, developing community and corporate relationships, and connecting members with YMCA/JCC programs and services.
As Senior Membership Director, you'll guide our Membership Department so every interaction feels welcoming, helpful, and on-point. You'll shape service standards, grow engagement, and keep retention moving in the right direction.
Required qualifications/skills:
At the YMCA of Greater Toledo, our mission and values come to life through our people. We strive to create an environment where everyone can belong and become.
We are welcoming. We are genuine. We are hopeful. We are nurturing. And we are determined to make our community stronger.
If you're a people-focused leader who is energized by developing teams, building relationships, and creating outstanding experiences for members, we invite you to bring your talents to the Sylvania YMCA/JCC.
Join us in strengthening our community-one relationship at a time.
The YMCA of Greater Toledo is an inclusive organization of men, women and children joined together by a shared commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility.
The YMCA of Greater Toledo has an amazing opportunity to enrich the lives of thousands of children, families and individuals through programs that build spirit, mind and body. Our nine YMCA branches offer a diverse and unique array of programs for people of all ages including child care, summer camps, arts, wellness, youth sports, aquatics and before and after school programs just to name a few.
At the YMCA of Greater Toledo, we pride ourselves on ensuring that no one is ever turned away from one of our programs because they can not afford to participate. We accomplish this goal through the Annual Campaign. Each year contributions made to the Annual Campaign go directly to provide program support and financial assistance to deserving individuals, families and children in our YMCA’s service area. We urge you to help support this worthy cause and consider making a donation to this year’s Annual Campaign.
