Job Description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

POSITION PURPOSE

Pharmaceutical meetings management is a constantly evolving and fast-growing area within the industry. Efficient meetings management and Health Care Professionals payments by the EMCOE team enables incremental business performance through empowerment of the team to simplify processes, technologies and develop local innovative solutions that will enhance the overall customer experience (both internal and external) at BMS meetings and events. By demonstrating a strong value proposition to the Commercial business EMCOE will be able to deliver sustained long term operational cost savings without compromising efficiency.

The Specialist will be expected to support the implementation of key projects associated with the Events and Meetings Management Centre of Expertise (EMCoE) team and lead on smaller scale projects where appropriate. The role will provide multiple opportunities for process simplification, innovation and personal development.

MAJOR DUTIES AND RESPONSIBILITIES

• Acts as an expert facilitator of Meetings & Events with respect to Health Care professionals and internal stakeholders, venue contracting and coordination of invitations, travel logistics, material preparation and budget management from event initiation through execution and close out.
• Accountable for own actions contributing to the execution of all events, in accordance with BMS Standard Operating procedures (SOPs) as well as statutory compliance requirements for the local market. Conducts due diligence across all activities.
• Develops and maintains strong relationships across the matrix environment, building alignment and strong communication with multiple internal and external stakeholders.
• Collaborates with other experts including the Meetings Management Business Partner, Strategy and Ops, Legal & Compliance, Global Expenditures, Global HCP, Congress & Meetings Management, and Business control, seeking advice where appropriate.
• Partner with other EMCoE Leads and the Cross Border Hub in order to ensure Cross Border activities are aligned and local transparency requirements are met.
• Proactively seeks opportunities for process simplification, seeks input and engages the support from multiple stakeholders.
• An expert facilitator on contract management, advising stakeholders on the HCP contracting process within the local market and cross border requirements.
• Supports driving the strategy for continuous improvement with standardization, automation and process simplification.
• Responsible for ensuring speed with escalation and resolution of issues relating to all aspects of meetings management and HCP payments
• Supports the meetings Management Business Partner with activities related to implementation of training in the local market, supports the development of training materials and maintenance of local market SharePoint site.

KNOWLEDGE, SKILLS, and COMPETENCIES:

Education/Experience

• Insight and experience of having worked in a sales/marketing environment or experience in a commercial customer facing role with a minimum of 1-2 years’ experience
• Business or technical undergraduate degree or recognised professional qualification
• Experience of leading and managing small to medium scale projects with complexity
• Experience in Contracting, HCP Payments, Event Management with internal stakeholders and the HCP transactions area
• Understands where to seek guidance and has a comprehensive understanding of internal compliance processes and external statutory code requirements across the local market, including transfer of value reporting in relation to HCP meetings and transactions and HCP tiering/payment rates
• Understanding of corporate infrastructure and deployment methodologies in order to drive continuous improvement
• Fluency in English

Functional / Technical

• Demonstrated team orientated approach with examples of local leadership
• Demonstrated ability to work independently and effectively in an internal and external matrix environment, with strong interpersonal and influencing skills
• Strong written and verbal communication to facilitate relationships with peers and management
• Demonstrated ability to assess, escalate where appropriate and promptly resolve problems
• Demonstrated ability to apply strong quantitative and analytical skills to provide business solutions with a customer-centric focus
• Demonstrated ability to effectively manage own workload in line with business needs
• Proven ability to demonstrate an innovation mind-set, including simplification of processes
• Demonstrated high level of proficiency in using IT and online systems for managing processes and reporting purposes

DEVELOPMENTAL VALUE

• Opportunity to directly impact customer experience
• Development of effective collaboration skills working across the matrix with a wide range of business partners
• Opportunity to develop Local leadership across own market
• Provide support for training and project implementation across own and other markets
• Develop the ability to effectively communicate, negotiate challenging situations and positively influence change
• Develop an expert understanding of the changing healthcare environment and the customers within it
• Opportunity to take ownership for specific processes and small to medium scale projects with involvement in complex activities
• Opportunity to work within a global or regional team, with technically and culturally diverse people

We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

How We Work

Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1605742 : Senior Meetings Specialist