Job Description

About the Role

Gidgee Healing is seeking an experienced Senior Medical Receptionist / Administration Officer to join our team. This is a key front‑of‑house role in a busy, fast‑paced clinical environment.

You will provide high‑level reception and administrative support, ensure accurate patient and Medicare processes, and support the training and coordination of reception staff.

Key Responsibilities

• Deliver a high standard of customer service at reception in a fast‑paced clinic environment
• Coordinate appointments, patient flow, phone enquiries, and daily clinic lists
• Ensure accurate client data entry
• Support and train Medical Receptionists
• Assist with general administration, records management, reporting, and coordination tasks
• Maintain confidentiality and comply with organisational policies and procedures
• Contribute to continuous quality improvement and a positive team culture

About You

You will bring:

• Strong attention to detail and a high level of accuracy
• Proven ability to manage competing priorities in a busy workplace
• Experience in medical reception and health administration
• Confidence in patient information systems
• The ability to guide, support, and train staff
• Excellent communication and customer service skills, including culturally appropriate communication

Essential Requirements

• Certificate III in Medical Reception, Business Administration, or equivalent experience
• Previous experience in a senior medical reception or similar health administration role
• Strong computer skills, including medical records systems and MS Office
• Satisfactory Police Check and Blue Card (or willingness to obtain)

Desirable

• Experience working in an Aboriginal Community Controlled Health Organisation
• Knowledge of primary health care environments

Why Join Gidgee Healing?

• Be part of a community‑controlled organisation making a real difference
• Work in a supportive, culturally respectful team
• Applications close: COB Friday 15th May 2026

Any queries please contact HR by email at HR@gidgeehealing.com

Please note: We may commence shortlisting and request interviews prior to the application close date for suitable applicants.