Job Description

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

About this position:

Under the supervision of the Health Center Manager, the Senior Medical Assistant provides advanced clinical and administrative support while serving as a knowledgeable resource for patients, medical assistants, and other health center staff. In addition to delivering high-quality patient care, this role helps support operational excellence, staff development, workflow optimization, and specialized clinical services.

The Senior Medical Assistant models exceptional customer service, demonstrates leadership through action, and contributes to creating a welcoming, inclusive, and patient-centered environment where individuals can access high-quality reproductive and sexual healthcare.

What you’ll be doing:

As a Senior Medical Assistant, you'll play a key role in both patient care and health center operations. You'll provide clinical and administrative support, assist with specialized procedures, educate patients, mentor team members, and help ensure efficient and effective health center workflows.

This position is ideal for an experienced Medical Assistant who is passionate about reproductive healthcare, enjoys mentoring others, and is ready to take on additional responsibilities that support both patients and colleagues.

Key Responsibilities

Patient Care & Education

• Provide compassionate, nonjudgmental, and patient-centered care to all patients.
• Respond to patient questions and coordinate services with providers, clinicians, and support staff.
• Educate patients on reproductive and sexual healthcare services, birth control methods, treatment options, and follow-up care.
• Provide Planned Parenthood educational materials, informed consent forms, and referrals to appropriate community resources.
• Support patients in understanding available funding options, insurance coverage, and available healthcare services.

Clinical Support

• Perform advanced clinical duties including patient intake, rooming, vital signs, laboratory testing, specimen collection and processing, injections, and assisting with procedures.
• Assist licensed staff during reproductive healthcare procedures including medication abortion, procedural abortion, vasectomy, colposcopy, LEEP, and other services provided by PPGNHAIK.
• Ensure exam rooms and clinical areas are properly stocked, prepared, and maintained.
• Perform and document laboratory procedures in compliance with organizational, laboratory, and state requirements.
• Support informed consent processes and ensure accurate and complete documentation.

Front Office & Administrative Responsibilities

• Support front office operations including patient check-in and check-out, insurance verification, payment collection, revenue cycle activities, and scheduling support.
• Maintain accurate patient records and ensure complete documentation within electronic medical record systems.
• Follow cash-handling procedures and maintain financial accuracy and accountability.
• Contribute to patient satisfaction by supporting efficient clinic flow and minimizing delays.

Leadership & Operational Excellence

• Serve as a clinical and operational resource for Medical Assistants and other team members.
• Support onboarding, training, coaching, and development of new employees and volunteers.
• Assist leadership in identifying workflow improvements and resolving operational challenges.
• Coordinate designated projects, inventory management, forms and materials maintenance, research initiatives, and other operational responsibilities based on health center needs.
• Support quality improvement initiatives and productivity goals.

Compliance & Safety

• Maintain compliance with HIPAA, OSHA, WISHA, CLIA, PPFA, and PPGNHAIK policies and procedures.
• Promote a safe, clean, and organized clinical environment.
• Ensure completion of required trainings, certifications, and competencies.
• Stay current on healthcare practices, policies, and organizational procedures.

Required Qualifications

• High school diploma or GED equivalent.
• Current National Medical Assistant Certification (CMA, RMA, CCMA, NCMA, or equivalent).
• Demonstrated experience as a Medical Assistant in a healthcare setting.
• Strong clinical, organizational, and customer service skills.
• Ability to effectively prioritize competing responsibilities in a fast-paced environment.
• Commitment to providing inclusive, equitable, and patient-centered care.

Preferred Qualifications

• 2+ years of experience in a healthcare or outpatient clinical setting.
• Experience working with Electronic Health Record (EHR) systems.
• Knowledge of reproductive and sexual healthcare services.
• Experience training, mentoring, or supporting other staff.
• Experience supporting reproductive healthcare procedures and services.
• Bilingual language skills are a plus.

What Makes You Successful

• Passion for providing compassionate, nonjudgmental, and patient-centered reproductive and sexual healthcare.
• Strong leadership skills with the ability to mentor, train, and support team members while modeling exceptional customer service.
• Advanced clinical knowledge and experience supporting procedures, patient education, informed consent, laboratory testing, and specimen collection.
• Demonstrated expertise in both front-office and back-office operations, including patient flow, insurance coordination, and revenue cycle activities.
• Excellent communication, interpersonal, and problem-solving skills with the ability to build trust with patients and colleagues.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with electronic health records (EHRs), healthcare technology, and clinical documentation.
• Commitment to compliance, patient confidentiality, continuous learning, and advancing Planned Parenthood's mission of equitable access to care.

Salary Range:

Kentucky: $19.98 - $29.97 hourly

*Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position.

Location

Lexington Healthcenter

Mon: 10:30AM - 6:30PM

Tue: 9:00AM - 5:00PM

Wed: 9:00AM - 5:00PM

Thr: 9:00AM - 5:00PM

Fri: 8:00AM - 4:00PM

*Schedule will be determined around Healthcenter needs. Healthcenter hours are subject to change.

Position Type:

Full-time - Non-exempt

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All our employees must present proof of receiving a current flu shot prior to their first day of employment.

What we expect from you:

• That you adhere to our code of conduct, policies, procedures, and protocols.
• That you always demonstrate a high degree of professionalism.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, and inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.