Job Description

Senior Marketing Operations Manager

Department: Business Insights

Employment Type: Full Time

Location: London

Compensation: £70,000 - £75,000 / year

Description

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

Guided by our shared missions, Making the World a Better Place to Work and Enriching Connections, For Good, we're committed to transforming workplaces and improving people's daily lives.

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives.

Your Role in Our Mission

The Senior Marketing Operations Manager plays a critical role in enabling scalable, data-driven marketing execution across our global business. Reporting to the Global Director of Revenue Operations, this position acts as the primary Marketing Operations specialist, responsible for optimising marketing systems, processes, reporting and operational effectiveness.

The role is accountable for driving improvements across lead management, lifecycle management, attribution, marketing automation, data governance and platform adoption, with a particular focus on maximising the value of HubSpot and its integration with Salesforce and the wider technology ecosystem.

Working closely with Marketing, Sales and Revenue Operations teams, the Senior Marketing Operations Manager will find opportunities to improve processes, enhance reporting and attribution capabilities, strengthen sales and marketing alignment, and support the delivery of scalable global marketing programmes. Through a combination of technical expertise, analytical thinking and stakeholder collaboration, this role will help improve commercial effectiveness and enable informed decision-making across the organisation.

This is an exciting opportunity to join a collaborative, globally connected business where you'll have the autonomy to influence how marketing technology, data and processes evolve. You'll play a visible role in shaping operational best practices, enabling smarter decision-making and supporting growth across multiple markets.

Flexible, Hybrid Working

Our offices are available for you to use as often as you like. As a minimum, our Revenue Operations team work from our London office at least twice a week.

What's In It For Me?

As well as the opportunity to shape and optimise Marketing Operations on a global scale, you'll join an established, stable and high-growth Unicorn SaaS organisation that genuinely invests in its people. We offer over 40 benefits and perks designed to support your wellbeing, growth and lifestyle, including:

• A flexible holiday plan of up to 40 days per year (including public holidays)
• £400 annual Wellbeing Allowance
• Private Medical Insurance
• Allowance for professional development books, e-books and podcasts
• Contributory pension scheme
• Employee, friends and family discounts and cashback across 1,200+ retail, hospitality and lifestyle brands
• And many more...

Click here to learn more about our benefits and perks dedicated to supporting all aspects of employee wellbeing.

Some of Your Responsibilities & Core Duties will include

• Manage and optimise marketing operations processes to support campaign planning, measurement, reporting, and continuous improvement across global markets.
• Assess existing marketing operations processes and technologies, identify gaps and opportunities, and implement scalable improvements that support business growth and operational effectiveness.
• Own and maintain marketing automation workflows, lead lifecycle processes, segmentation, scoring, nurture programs, and campaign operations within HubSpot.
• Drive adoption and optimisation of HubSpot capabilities across the business, ensuring the platform is fully leveraged to support marketing and commercial objectives.
• Partner closely with Revenue Operations teams to enhance HubSpot-Salesforce integrations, improve data quality and reporting integrity, and strengthen sales and marketing alignment.
• Ensure high standards of attention to detail across database management, reporting accuracy, and system administration.
• Develop and enforce guidelines for data quality, governance, compliance, and operational consistency across regions.
• Build dashboards and reports to measure campaign performance, funnel conversion, pipeline contribution, and overall marketing effectiveness.
• Develop and enhance attribution models, campaign tracking standards, and funnel reporting frameworks to increase visibility of marketing's contribution to pipeline and revenue outcomes.
• Support global teams with scalable processes while adapting to regional requirements, business needs, and market differences.
• Act as a trusted advisor to Marketing, Sales, and Revenue Operations stakeholders on lead management, attribution, lifecycle design, and marketing operations standards.
• Collaborate with marketing leadership to translate business goals into operational plans grounded in strong marketing principles and measurable outcomes.
• Identify opportunities to improve efficiency through automation, process design, documentation, and technology enhancements.
• Troubleshoot platform issues, monitor system health, and ensure smooth execution of integrated marketing programs.

The Experience and Key Skills you will have

• Solid, senior-level experience in Marketing Operations, Demand Generation Operations, Revenue Operations, or Marketing Technology roles within a B2B SaaS environment.
• Strong hands-on expertise in HubSpot, including workflows, forms, lists, email automation, lead scoring, lifecycle management, reporting, and campaign operations.
• Strong working knowledge of Salesforce, including CRM processes, campaign objects, reporting, dashboards, and lead/contact/account management.
• Proven experience improving marketing technology ecosystems, including platform optimisation, process redesign, and operational scalability.
• Experience designing or enhancing lead lifecycle management, lead scoring models, segmentation strategies, and nurture programmes.
• Experience developing attribution frameworks, funnel reporting, and marketing performance measurement methodologies.
• Proven experience supporting global marketing organisations and working across multiple regions, time zones, and stakeholder groups.
• Strong analytical, problem-solving, project management, and stakeholder management skills, with the ability to influence cross-functional teams.
• Exceptional attention to detail and commitment to data quality, governance, operational accuracy, and continuous improvement.

Your interview journey

• Screening call with a member of the Talent Acquisition Team
• First-stage online interview with the Global Director of Revenue Operations
• Take-home case study task followed by a final-stage presentation interview in our London office with the Global Director of Revenue Operations and Marketing Director, Australia

At Reward Gateway | Edenred we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be Comfortable. Be You.

We want every employee to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, because we believe diversity drives innovation and makes us stronger. Our approach to hiring and building teams is about more than filling roles. It's about creating an environment where everyone can thrive, feel supported, and contribute to our mission of making the world a better place to work.