Job Description

This is a genuinely exciting opportunity to lead a 6 person, knock your socks off great, Pre-paid CLM (customer lifecycle management) team across Vodafone, Felix, TPG, iiNet, Kogan and Lebara. 6 distinctive brands, big customer bases, sharp propositions and plenty of room to make things smarter, faster and more fun. You’ll use data, insight and creativity to build lifecycle strategies that grow customer value, reduce churn and create those “oh, that’s actually useful” moments for customers every day.

This is the perfect role for either a data leader who secretly loves marketing , or a marketer who gets unusually excited by a good customer signal. You’ll sit at the intersection of analytics, customer strategy, commercial performance and creative execution, turning insight into action and helping millions of pre-paid customers stay engaged, retained and growing, without making things feel like a spreadsheet wearing a blazer.

Responsibilities

We’re a dynamic business, which means things move quickly, priorities evolve and there’s always a new opportunity to make the customer experience better. In this role, you’ll bring curiosity, momentum and smart thinking to a portfolio with big customer reach and plenty of growth potential.

• Lead, coach and energise a talented team of lifecycle managers and communications managers across the Pre-Paid portfolio, helping them do brilliant work and build careers they’re proud of.
• Set the strategic direction for Pre-Paid lifecycle marketing across Vodafone, felix, Kogan and Lebara — balancing brand relevance, customer value and scalable CLM capability.
• Bring data to life by turning insight, predictive models and customer signals into clear, practical actions that help us retain, grow and re-engage customers.
• Lead transformational roadmaps that unlock better journeys, smarter decisioning, richer data sources and new customer engagement channels.
• Own the effectiveness and evolution of NBA programs, partnering with product owners, data science and delivery teams to turn models into meaningful customer outcomes — not just impressive charts.
• Create brilliant customer journeys across touchpoints, making communications feel timely, useful, brand-relevant and easy for customers to act on.
• Champion experimentation, test-and-learn thinking and ongoing optimisation so the team keeps improving customer experience, commercial performance and campaign impact.
• Partner closely with Brand, Marketing, Insights & Analytics, Data Science, Product Marketing and commercial stakeholders to bring monthly and quarterly plans to life.
• Translate lifecycle performance into clear stories for senior leaders, showing what’s changing, what’s working and where the next opportunity sits.
• Build simple, meaningful reporting views that help leaders understand base movements, campaign performance and customer value opportunities without needing a decoder ring.
• Bring energy to cross-functional problem solving — aligning teams around the customer, cutting through complexity and creating momentum behind priority initiatives.

What you’ll bring

This role could suit two kinds of brilliant people: a data leader who wants to get closer to customer strategy and marketing impact, or a marketing leader who gets genuinely excited by data, insight and smarter decisioning. Either way, you’ll be someone who can connect the dots between customers, commercial outcomes, brands and brilliant execution.

• A passion for building high-performing teams, with a track record of coaching, developing and motivating people to deliver great work.
• Strong experience in data-driven marketing, customer strategy, customer value management, commercial analytics or lifecycle marketing.
• A natural curiosity for using data to understand customers, spot growth opportunities and make smarter decisions.
• Experience partnering with data scientists, analysts or insight teams to turn propensity models, segments and customer signals into effective campaigns.
• Strong end-to-end campaign management experience, including planning, delivery, measurement and optimisation.
• A sharp customer experience mindset and the ability to design journeys that are useful, relevant and commercially effective.
• Commercial acumen, with the ability to prioritise initiatives based on customer value, business KPIs, budget and expected impact.
• Confidence influencing stakeholders and communicating clearly with senior leaders, peers and cross-functional delivery teams.
• A pragmatic innovation mindset — curious, creative and willing to challenge the status quo while staying focused on delivery.

Experience cherry’s on top:

• Experience in telco, communications, financial services, retail, consulting, customer marketing or planning will be highly regarded.
• Experience working with Agile, Jira and Confluence would be a plus.

Benefits

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

#LI-Hybrid #LI-LO1 IND