PCCW

Senior Marketing Manager

PCCW  •  Kowloon Bay, HK (Onsite)  •  3 hours ago
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Job Description

Your New Role:

We are looking for a dynamic and results-driven Senior Marketing Manager to support the development and growth of our digital product strategy and fan engagement ecosystem for the artiste group. You will play a key role in managing digital platforms, executing fan engagement initiatives, and building a vibrant fan community through online and offline experiences.

You will collaborate closely with cross-functional stakeholders (Marketing, Artiste Management, Production) to deliver digital initiatives, enhance fan experiences, and contribute to business growth.

Digital Product & Platform

  • Support the end-to-end management of digital products and platforms, including market research, competitive analysis, roadmap execution, requirements gathering, launch coordination, and post-launch optimization
  • Execute digital marketing and product initiatives aligned with the company’s vision, artiste branding, and revenue objectives
  • Translate business needs into detailed product requirements, user stories, and technical specifications
  • Contribute to product strategy documents, including use cases, business cases, and performance analysis
  • Drive data-informed improvements by analyzing user behavior, market trends, and performance metrics

Fan Community & Engagement

  • Manage the day-to-day operations and growth of the official fan club, including membership programs, benefits, and retention activities
  • Conceptualize, plan, and execute fan engagement initiatives such as online campaigns, virtual events, and offline fan meets
  • Strengthen emotional connections between the artiste group and fans through creative community experiences across digital and offline channels

Digital Marketing & Growth

  • Execute integrated digital marketing strategies (social media, content, SEO, paid media, CRM, etc.) to drive fan acquisition, engagement, and conversion. Using AI-powered analytics platforms to uncover insights, predict trends, and refine strategies
  • Collaborate with the marketing team to support product launches with effective go-to-market and communications plans
  • Track and report on key KPIs such as user growth, engagement rates, retention, revenue per user, and campaign performance; recommend optimizations

What makes you succeed:

  • Bachelor’s or Master’s degree in Business Administration, Marketing, Digital Media, Communications, Information Systems, or related discipline
  • At least 5 years of relevant experience in digital marketing, product management, or digital projects
  • Hands-on experience in launching or scaling digital products/platforms, preferably in entertainment, media, or consumer industries (experience in artiste/fan community management is a strong advantage)
  • Solid experience in community building, fan engagement, and event execution
  • Good understanding of digital marketing channels, analytics tools (Google Analytics, Meta Business Suite, etc.), CRM systems, and current digital trends
  • Hands-on experience using AI tools
  • Strong project management, collaboration, and communication skills
  • Creative mindset combined with business acumen and a data-driven approach
  • Familiarity with agile methodologies, web/mobile technologies, and software development processes is preferred
  • Knowledge of software development processes, web/mobile technologies, and agile methodologies is highly preferred
PCCW

About PCCW

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.

The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.

PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.

In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.

PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.

*HKT Limited is a company incorporated in the Cayman Islands with limited liability.

Listing and trading

PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Hong Kong, HK
Year Founded
Unknown
Website
pccw.com
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