Job Description

About the Role

Tropic is entering an exciting new chapter. Alongside a complete rebrand, we are putting a renewed spotlight on the heart of our business: our Ambassadors.

For over a decade, our direct sales model has powered Tropic’s growth. Now, we’re ready to amplify that story, showing the world just how powerful and inspiring it is to be part of our Ambassador community.

As Senior Marketing Manager, reporting into the Marketing Director, you will lead the day-to-day delivery of Tropic’s core brand marketing, spanning both DTC and Ambassador communications.

This role sits within a highly collaborative marketing function, with strong leadership alignment and support from specialist teams across the business.

You will work closely alongside Creative, Digital, PR and Product Marketing teams, ensuring all output is joined-up and consistent across the full marketing mix.

You’ll be responsible for bringing the Tropic brand to life through joined-up, multi-channel campaigns that drive growth, engagement, and belief in our opportunity.

This is a senior, hands-on role combining creative thinking, leadership, and execution. You’ll lead the core marketing team, shape campaign direction, and oversee delivery across launches, incentives, events and always-on communications.

You’ll ensure that:

• Ambassadors remain central to the Tropic story
• Marketing activity feels cohesive, exciting and consistent
• Both Ambassadors and customers feel engaged, equipped and inspired

Key Responsibilities

Core Brand & Ambassador Marketing

• Lead and deliver Tropic’s core brand marketing strategy, covering both DTC and Ambassador B2B communications.
• Ensure Ambassadors are consistently positioned as the heroes of our brand story - celebrating their businesses, successes and impact.
• Keep the brand “alive” across launches, incentives, events, campaigns and always-on communications.

Team Leadership & Execution

• Lead the Core Marketing Team, including Marketing Executives, Content Writers and the organic Social Media team.
• Provide clear direction, prioritisation and support, ensuring campaigns are delivered to a high standard and on time.
• Act as a senior executor - able to lead, roll out and refine campaigns, while contributing creatively to their development.

Campaigns, Engagement & Experience

• Oversee the marketing calendar to ensure campaigns, launches and communications are cohesive, well-paced and aligned to brand and business priorities.
• Work closely with the Ambassador Development team to create marketing strategies that support:

o Ambassador recruitment and retention

o Incentives and recognition

o Events and community engagement

o Business tools and resources

• Ensure Ambassadors are equipped with compelling, easy-to-use marketing assets that enable them to market Tropic confidently to their own customers.

DTC & Brand Engagement

• Ensure DTC customers remain engaged and inspired through strong brand storytelling, campaigns, offers and communications.
• Balance commercial objectives with emotional brand connection, ensuring Tropic remains desirable, values-led and differentiated.

Cross-Functional Collaboration

• Partner closely with Creative, Digital, PR, Product and Ambassador Development teams to deliver joined-up marketing output.
• Work alongside product-specific marketers across skincare, makeup, haircare and beyond, ensuring category campaigns and NPD launches align with the wider brand strategy, calendar and tone of voice.
• Collaborate with Product Marketing Managers and category teams to ensure launches and product campaigns align with the wider brand strategy, tone of voice and calendar.

Data, Performance & Insight

• Define and track KPIs across campaigns and channels, using insights to optimise performance and inform future planning.
• Share learnings and results with the Marketing Director, contributing to ongoing strategy refinement.

Core Brand Projects

• Oversee delivery of central brand assets and projects, including:

o Beauty Brochure and product catalogues

o Product guides and toolkits

o Core brand campaigns that span multiple categories

Infinite Purpose

• Champion Tropic’s 10% for the World commitment, working with charity and sustainability partners to build compelling storytelling and awareness.
• Ensure purpose-led messaging is woven meaningfully into brand communications and campaigns.

What We’re Looking For

• Minimum 8 years’ marketing experience, ideally within the luxury beauty, lifestyle, or direct-selling sectors.
• Proven experience in team leadership and delivering multi-channel, insight-led marketing campaigns.
• Strategic thinker with a strong creative instinct - able to combine vision and execution to drive measurable results.
• Experience in both B2C and B2B marketing, with an understanding of ambassador or direct-selling business models a real plus.
• Deep understanding of how to build brand desirability and community appeal across demographics and markets.
• Data-driven mindset with experience in KPI tracking and marketing performance analysis.
• Excellent copywriting, creative briefing, and stakeholder management skills.
• A passionate advocate for diversity, inclusion, and purpose-driven marketing.

What We Offer

• Employment type: Full-time, Monday–Friday, 9 am–5 pm (with flexibility for key events and launches).
• Location: Tropic HQ, Croydon (Hybrid working: minimum 3 days in the office, a short walk from Beddington Lane Tram Stop with direct links to East Croydon & Wimbledon).
• Salary: £65,000–£75,000 DOE.
• Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog-friendly HQ with a chill zone and pool table, on-site parking, regular social events, and plenty of well-being treats throughout the year.

About Tropic

Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special.

We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in!

We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit.

Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds!

Tropic's Commitment to Equal Opportunities

Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity!

Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.