Name
Senior Market Manager, Japan
Location
TOKYO TORCH Tokiwabashi Tower, Tokyo
Business unit
BG-Accommodation
Working time
Full-Time
Type
Business Development
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to
· Build strong relationships with designated hotels to grow bookings, revenues and gross profit in assigned market
· Build and lead a team of Market Managers to optimize and manage successful accounts in achieving higher market share and revenue opportunities
· Monitor team member’s performance and provide guidance. Ensure the team to follow company policies and procedures
· Timely optimize the approaches of handling hotels inquiries given the challenges/issues risen from the team. Design materials and conduct induction trainings accordingly
· Summarize the characteristics of the assigned markets based on Trip.com’s group big data, and enact corresponding commercial plans and strategies for the teams, ensuring the target is delivered timely
· Identify the common issues from independent cases. Use out-of-box mindset to resolve them, and escalate the good practices to project team for replication to other markets
· Constant feedback to Shanghai HQ regarding to the market insights, competitor information, performance, system and product issues from hotel partners
· Provide regular weekly/monthly tracking reports
What you'll Need to Succeed
· Minimum 8 years of experience in reputable companies (OTAs, TMC, BedBanks & DMC) with proven track record
· Strong problem-solving skills with logical mindset
· Strong negotiation and influencing skills
· Equal depth of expertise in hotel partner development and new acquisition
· Highly collaborative style, with ability to navigate a complex and matrixed organizing to deliver the impact strong knowledge of the hospitality industry.
· Result and Data driven with a strong analytical skill
· Hungry to success but humble
· Fluent in Excel, PowerPoint and any other related software to help day to day operations
· Fluent in English speaking and writing
· Will to travel extensively across the continent
Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999, listed on Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
