Job Description

Company: CUMIS Services Incorporated
Department: Cred Ins/CU Distrib
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Senior Market Conduct Consultant builds and maintains effective working relationships with key business partners, both internal and external, and ensures distributor’s processes, procedures, conduct and licenses are maintained according to all provincial regulations, industry guidelines and
Co-operators standards. This role creates, implements, evaluates and enhances our distributor monitoring programs, creating remedial action plans as required and works with Senior Distribution Leaders to mitigate risk and ensure customers are treated fairly. This role also manages and oversees all licensing activities to ensure distributors are adequately licensed where required to compliantly sell Creditor’s Group Insurance.

The Senior Market Conduct Consultant assesses and addresses the impact of any legislative changes on the distribution of our products and is the key contact for any legal or compliance issues (including privacy) from a distribution perspective. As a senior consultant, the role drives Creditor Market Conduct reporting and regulator responses, leads investigations into distributor misconduct, implements enhancements to the monitoring and licensing frameworks, and advises leadership on emerging conduct risks, regulatory shifts, and trends and or systemic exposures.

How you will create impact:

• Responsible for the management, implementation and enhancement of the Creditor’s Group Insurance Monitoring and Supervision Framework to ensure adequate oversight of distributor activities in all distribution verticals including but not limited to Credit Union, Credit Card, Auto Dealer and Mortgage Broker.
• Leads distributor audits. This includes managing audit schedule, making enhancements to the program, documenting audit findings, creating remediation plans (if required) and working with distribution team to deliver audit findings to distributors.
• Leads investigations into distributor conduct issues. Develops findings and remediation plans and delivers investigation results and remediation recommendations to Senior Distribution leaders for a business decision.
• Accountable for all aspects of licensing in accordance with legislation, departmental policies and industry best practices.
• Responsible for managing Restricted Insurance Agents license renewals. Includes communicating renewal deadlines to distributors, supporting distributors with renewal process, reviewing and approving renewal applications and working with internal distribution team to ensure all distributors renewals are completed by applicable deadlines.
• Actively participates in Industry Groups and Committees (CAFII(Canadian Association of Financial Institutions in Insurance) – EOC and Market Conduct – CLHIA(Canadian life and Health Insurance Association) – Creditor and Alternative Distribution) and internal working groups (Fair Treatment of Consumer and Market Conduct).
• Supports onboarding new distributors with all market conduct related tasks including but not limited to suitability and screening.
• Creating and delivering a quarterly market conduct dashboard report (FTC dashboard) that tracks distributor key risk indicators around cancellations, refunds, complaints and claims and flagged any results outside of pre-determined risk thresh holds. Works internal distribution team to implement remediation plans as required.

To join our team:

• You have 6-9 years of experience in life insurance, in an audit related role or in a market conduct role.
• You have strong influence and leadership skills across decentralized structures; ability to navigate senior‑level discussions without authority.
• You have advanced communication skills, including exceptional written and verbal communication skills for preparing executive-level reports and delivering impactful presentations
• You have strong understanding of laws, regulations, and guidelines related to compliance, risk management, and market conduct in the life insurance industry.
• You have knowledge of Financial Industry regulation and lending sales practices and procedures.
• You have knowledge of Creditor sales practices and procedures and in-depth understanding of Creditor licensing processes.
• You have deep knowledge of insurance regulatory requirements, conduct standards, licensing rules, and industry practices.
• You have compliance monitoring, risk assessment, audit, or assurance processes experience.
• You have the ability to balance regulatory expectations with operational realities

How you will succeed:

• Expert‑level regulatory interpretation and advisory skills.
• Strong analytical reasoning; ability to interpret data, identify emerging risks, and form defensible conclusions.
• High‑risk case assessment and complex investigation leadership.
• Advanced communication skills, including regulator‑facing interactions.
• Deep knowledge of insurance regulatory requirements, conduct standards, licensing rules, and industry practices.
• Understanding of control frameworks, risk identification, and oversight mechanisms.
• Familiarity with analytics used to inform oversight design.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• There may be travel required.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $91,058 - $141,058+​​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.​

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