Job Description

Ko wai mātou – About us  

Our Retail Operations & Transformation team are laser-focused on critical metrics—driving SAP support, efficiency of in-store operations, checkout performance and play a key role with new store openings & ownership changes across all three banners.

Te Tūranga – About the role

This is a senior, enterprise-wide role accountable for protecting retail margin through a disciplined, data-led approach to loss prevention, shrink reduction, and integrity controls across our store network.

As a key member of our Retail Operations & Transformation Leadership Team, you’ll set the strategic direction for loss and integrity, lead the design and delivery of an integrated shrink programme, and ensure sustainable, compliant capability is embedded across the business. A key initial focus will be leading the implementation and governance of Facial Recognition Technology (FRT) as a core loss prevention tool.

Key responsibilities include:

• Setting strategy and vision for margin protection, loss prevention, and retail integrity across Foodstuffs
• Designing and delivering an enterprise shrink and loss prevention programme with measurable outcomes
• Leading the rollout and optimisation of Facial Recognition Technology, ensuring operational effectiveness and legal compliance
• Partnering closely with Legal, Privacy, Regulatory and Compliance teams on data and privacy obligations
• Building strong cross-functional relationships across Store Operations, IT, Product, and external partners
• Establishing performance metrics, reporting and insights to drive continuous improvement
• Leading risk assessments, audits, and incident responses, including engagement with regulators and law enforcement
• Embedding capability, training and change to ensure stores can adopt and sustain loss prevention practices

He kōrero mōu – About you

You’re an experienced senior leader with deep expertise in loss prevention, retail risk, or integrity, and a track record of delivering measurable outcomes at scale.

We’re looking for someone who brings:

• Extensive experience in senior loss prevention, shrink, security, or risk roles in large retail/FMCG environments
• Proven success leading enterprise-wide loss prevention or shrink programmes across multiple sites
• Experience leading technology-enabled solutions (e.g. facial recognition, CCTV, analytics)
• Strong knowledge of privacy, data protection, and regulatory frameworks, particularly in customer-facing environments
• Exceptional stakeholder leadership and influencing skills across executive and operational teams
• Advanced analytical and commercial capability, with the ability to translate insights into business impact
• Strong programme delivery, governance, and change leadership skills
• A continuous improvement mindset with high integrity and a willingness to challenge the status quo

Ngā painga - What we offer  

We’re committed to providing awesome experiences for our people, including offering a range of benefits

• Free carparking - we’ve got over 1,000 carparks including EV plugs
• Southern Cross plans for you and your family
• Onsite café with subsidised meals, mini mart, 5% discount at our retail stores
• Flexible working options, a day off on your birthday, lots of fun on site activities
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz Accessibility support could include interview location, sign language interpreter, assistive technology.