Job Description

About Crisis24
Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
More information is available at www.crisis24.garda.com

Who We Are Looking For
As a result of globally expanding demand for our services, an exciting opportunity has arisen to join Crisis24’s CSC team. We are looking for a commercial, highly motivated, dynamic, dedicated and driven Senior Managing Consultant (Response Group) to work initially within the All Hazards Response team but eventually across the wider Response Group; a lateral thinking senior consultant mainly focused on the cases of the All Hazards Response (AHR) team but contributing to the work of the wider Response and Consulting teams.
Our ideal candidate will have:
▪ Outstanding written and verbal communications skills and presentation skills. Writes clearly, correctly and convincingly. Avoids jargon and complicated language.
▪ Clear, decisive and positive management style, interacts effectively up to a senior level, relates well to others with confidence and empathy, builds trusts and responds quickly to needs of others and feedback, remains calm and resourceful during difficult and emotive situations.
▪ Understands the dynamics of, and is able to operate in a small team environment.
▪ Principles and values; upholds ethics, applies discretion, demonstrates integrity and accountability.
▪ Self-motivated, flexible and able to frequently work irregular hours, including weekends and maintain quality delivery
▪ Development: maintains a high level of industry knowledge and awareness of geopolitical and security/crisis management issues and trends. Able to apply a global perspective to information and incidences and access sources that extend knowledge and analysis beyond traditional open sources.
Place of work/travel:
2 London Bridge, London with Global travel
What You Will Work On
Managerial Responsibilities:

▪ Work with the Director AHR to develop and execute strategy for All Hazards Response.
▪ Fulfil role of a Case Manager for AHR by carrying out a daily operational review of cases to ensure that response is of the highest quality and that consultants and clients are fully supported.
▪ As a Case Manager, you will ensure that the assigned Response Consultant is supported, that case work is appropriately documented and that insurance partners are updated at agreed cadence(s).
▪ Engagement in the constant effort to improve processes for greater quality of service to clients and underwriters and efficiency of internal mechanisms.
▪ Work and align with fellow AHR Case Manager, coordinating across cases to ensure Director AHR has full visibility of developments.

Operational Responsibilities:

▪ Serve as Response Consultant on cases, deployed as necessary and participating directly with client’s crisis management teams.
▪ Periodically, act as Response Duty Officer, responding to out-of-hours calls to triage and advise on client requirements.
▪ Execution of CSC’s risk and crisis management consulting services globally.
▪ Maintenance and management of appropriate resources to support in the delivery of CSC’s risk and crisis management consulting services globally.

Business Development:

▪ In collaboration with CSC’s management team, conduct business development (BD) activities, including pitches to support underwriters’ BD with key clients as well as engagement with brokers and potential direct retained clients directly.
▪ Work with Regional Directors to drive new business development of 'pre-incident' consulting services globally.
▪ Account management and development of existing client relationships.

Collaboration:

▪ Collaborate with our global Crisis24 and GardaWorld teams.
▪ Adhere to all necessary administrative and accounting protocols.

Who You Will Work With

▪ Internally: Crisis24: CSC Response Consultants and CSC Consulting team worldwide, Associate Threat Consultant (ATC) team and management, wider Crisis24 Integrated Risks Management (IRM) and Global Protective Services (PSG) teams, GardaWorld team/s in EMEA, US and Canada.

▪ Externally: Clients, insurance underwriters and brokers, client’s insureds, information sources and third-party providers.

Who You Will Report To

▪ You will report to the Director All Hazards Response but will work across Response Group and wider CSC – supporting cases in Special Risks, All-Hazards including Cyber Response, Product Risks, and Consulting as required. Will work closely with the AHR Practice Lead and second AHR Case Manager to manage cases, support assigned Response Consultants, deploy on response cases where required and build the brand and profile of Crisis24.

Accountability

The Senior Managing Consultant (Response Group) reports to the AHR Practice Lead and will support the development and maintenance of Best Practice in CSC’s pre-incident consulting services. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are:

▪ Delivery of revenue through no-fail response support to clients, new business development tenders and proposals
▪ Strategic and day-to-day CRM
▪ Execution of Response Group case management and response consultant services to the highest standards
▪ Execution of strategic level and other consulting services
▪ Execution of defined administrative tasks
▪ Participation in company performance management cycle

Authority

▪ To issue proposals and RFPs as required
▪ To issue consulting services deliverables

What You Will Bring

▪ Exceptional working knowledge of Security Risk and Crisis Management – Best Practice and Industry Standards
▪ 10 years' relevant previous experience in a security, intelligence, risk or crisis management environment, including experience in a business development role, with a proven track record of meeting commercial sales targets
▪ Risk analysis and mitigation skills - strong analytical capabilities in identifying, evaluating, and developing mitigation strategies for security and operational risks across various threat environments
▪ Extensive travel experience globally
▪ Cultural adaptability, able to work within diverse international environments with understanding of relevant cultural sensitivities
▪ A good understanding of relevant insurance markets
▪ Competent skills with office-based software; MSOffice
▪ At least one relevant security risk management qualification (CSMP, CPP, PSP or other)
▪ Fluent English (spoken & written)
▪ Preferred:
▪ Fluency in a second language such as Spanish or French
▪ Crisis Response experience

Remuneration and Benefits

Crisis24 offers an attractive remuneration package aligned to the role and responsibilities.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.