Job Description

Shukran is the region’s largest retail loyalty programme, owned and operated by Landmark Group, and as part of our vision to revamp the programme, we are looking to create a complete customer-centric engagement ecosystem to drive incremental value to all stakeholders. This entails developing and launching loyalty-linked financial products such as co-branded credit cards across GCC

key responsibilities of the Partnerships Manager –

Co-Brand will be:

Partnership Development and Management

• Partner onboarding: Collaborate with all internal and external stakeholders to lead the onboarding process, including project scoping, project management, business cases, digital implementation, and go-to-market planning
• Account Management: Manage partner activities on a day-to-day basis, reviewing partner performance, managing operational issues, and following up on any outstanding dues and payments
• Relationship Management: Build and maintain strong relationships with key stakeholders across all partners. Monitor performance against contractual obligations, manage governance meetings, and promptly address any issues or discrepancies

Strategic Planning and Execution

• Planning & Targets: Develop annual and quarterly joint marketing plans with partners, including target-setting, preparing budgets, and monitoring performance against these targets
• Campaign Management: In collaboration with the marketing team, oversee the development and execution of marketing campaigns. Provide input on campaign design and run post-campaign analysis
• Product Management: Create and refine Customer Value Propositions (CVPs) for co-branded products, ensuring they meet the needs of targeted customer segments and drive growth

Market and Data Analytics

• Market Insights: Use market intelligence to guide strategic decisions, identify risks and opportunities, and recommend ways to refine approaches and priorities
• Data Management: Lead data analytics efforts to support marketing strategies and performance management. Develop and maintain dashboards and reports to track key metrics

Compliance and Standards

• Regulatory Compliance Ensure all partnerships adhere to legal and regulatory standards. Manage contractual compliance, including SLAs and payment commitments
• Standards Adherence: Follow the partnership framework and key account management best practices and proactively address any compliance issues

Leadership and Project Management

• Team Leadership: Manage and mentor a support team, setting objectives, providing feedback, and supporting their professional development
• Project Coordination: Oversee cross-functional projects related to co-branded financial products, ensuring timely and effective execution

Qualifications

• Minimum 5 – 7 years of Key Account Management and/or New Business Development experience, preferably within Loyalty and Rewards, Co-Branded Financial Products, Payments
• Track record of success in a similar role
• Positive attitude towards team-working, problem solving, relationship building and growth mindset
• Well networked – must have a strong book of relevant contacts in the region
• Organized, hungry for success and target oriented, must be motivated to not just achieve targets but to exceed them, and to make a mark
• Strong interpersonal skills with an ability to identify and resolve key stakeholder needs and challenges, both internally and externally
• An ability to get things done - comfortable with targets, deadlines and making things happen
• IT literate around PCs and Microsoft Packages as well as a solid understanding of Sales CRM systems
• Ability to work independently to achieve results
• Willingness to travel within the region and beyond, as required
• Excellent English language, written and verbal – Arabic is an advantage