Job Description

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

The role is responsible for leading the Strategic Partnerships Quality Assurance and Governance function, providing 1.5 Line of Defense oversight while remaining closely connected to day-to-day Partnership Operations. The Senior Manager will manage and develop the team, oversee risk-based quality assurance reviews, strengthen operational controls, and coordinate with the 2nd and 3rd Lines of Defense on compliance, risk, audit and regulatory matters. The role also supports regulatory inspection readiness and reviews business arrangements with external parties, working with Legal, Compliance and internal stakeholders on agreements and clauses, including premium financing-related arrangements.

The Job

• Lead the Quality Assurance and Governance function for Partnership Operations, providing practical 1.5 Line of Defense oversight across due diligence, licensing, conduct, premium financing, operational controls and related governance activities

• Manage, coach and develop team members to ensure effective delivery of day-to-day operational support, quality assurance reviews, monitoring activities, issue tracking and stakeholder engagement

• Assess the design and operating effectiveness of controls, identify control gaps, process weaknesses and emerging governance issues, and ensure findings are documented clearly with root cause analysis, impact assessment and proportionate recommendations

• Work closely with 2nd Line functions including Compliance, Risk, Financial Crime Compliance and Operational Risk, as well as 3rd Line Internal Audit, to support reviews, assurance activities, control enhancements and remediation follow-up

• Coordinate preparation for regulatory inspections and external reviews, including readiness planning, record preparation, evidence validation, stakeholder coordination, response tracking and remediation management

• Review and provide operational and governance input on business arrangements with external parties, collaborating with Legal, Compliance, business owners and internal teams on agreement terms, operational obligations and control requirements, including clauses related to premium financing arrangements

• Oversee remediation actions arising from QA reviews, compliance reviews, audits, regulatory inspections and thematic assessments, ensuring ownership, timelines, closure evidence and effectiveness validation are properly tracked

• Prepare governance reports, QA reports, issue logs, regulatory readiness updates and management summaries to support senior management oversight and decision-making

• Drive continuous improvement of policies, SOPs, operation manuals, control checklists, monitoring frameworks and reporting tools to enhance governance discipline, operational efficiency and risk transparency

The Person

• Degree in Business, Finance, Risk Management, Law, Compliance or related disciplines

• Minimum 8 years’ relevant experience in life insurance, financial services, operations, quality assurance, compliance, risk management, audit or governance functions, with demonstrated experience at managerial level

• Proven people management experience, with the ability to lead, coach and develop team members while maintaining service quality, control discipline and delivery accountability

• Strong understanding of governance, internal controls, regulatory expectations, operational risk and the three lines of defence model, preferably within insurance distribution or partnership channels

• Experience in regulatory inspection preparation, audit coordination, compliance reviews, issue remediation and management reporting is preferred

• Knowledge of partnership due diligence, licensing, conduct risk, complaint or misconduct handling, and premium financing-related controls would be an advantage

• Excellent stakeholder management and communication skills, with the ability to engage senior management, business teams, Legal, Compliance, Risk, Internal Audit and external business partners constructively

• Strong analytical, problem-solving and documentation skills, with proficiency in Excel, PowerPoint and reporting tools; exposure to Power BI, data analytics or AI tools is a plus

• Excellent command of written and spoken English and Chinese

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.