Job Description

Closing Date: 25/05/2026 (subject to change dependent on application volumes)

Locations: London, Birmingham or Bristol

Hybrid working - Three days in the office, two days working from home

About the role

The Senior Manager – Workforce Management & People Insight is accountable for setting the strategic direction, maturity and delivery of workforce planning and people insight across Networks, Corporate Units and Digital.

Acting as the functional authority within this space, the role ensures that workforce strategy, financial modelling, workforce analytics and insight enable effective, data‑driven decision-making aligned to BT Group’s transformation agenda.

Operating within a complex, multi‑unit environment with no centralised Workforce Management ownership, this role provides leadership, governance and direction, driving the evolution of workforce planning capability to meet future business needs, including the transition toward Strategic Workforce Planning.

What you’ll be doing

• Own and evolve Workforce Management and People Insight strategy across Networks, Corporate Units and Digital, defining priorities, maturity roadmaps and future capability needs.
• Lead the development, governance and execution of Medium Term Planning (MTP), ensuring robust, adaptable models aligned to business and financial cycles.
• Define workforce requirements, sourcing strategy (internal/external) and location, building a sustainable, operational model to keep this current.
• Act as the functional authority for workforce data, analytics and insight, providing strategic advice, advanced modelling and evidence-based recommendations to senior leaders.
• Lead workforce transformation, evolving forecasting, scenario planning and systems capability, including the adoption of AI-enabled and automated approaches.
• Deliver strategic workforce insight and cost modelling to inform organisation design, transformation, skills, capacity and cost decisions.
• Build and influence senior stakeholder relationships across Finance, Strategy, Digital, OD, Recruitment and HR to enable delivery, mitigate risk and improve outcomes.
• Prioritise demand for people analytics, balancing delivery with capability development, self-service enablement and team capacity.
• Prepare for Strategic Workforce Planning, translating central direction into practical delivery within a hub-and-spoke model.
• Lead and develop high-performing teams, driving engagement, capability and performance outcomes.Champion continuous improvement, simplifying processes, improving efficiency and embedding data-driven decision-making.

Essential Skills / Experience

• Workforce Management: Expertise in workforce forecasting and operational planning, with experience designing and evolving workforce management capability to optimise resource utilisation and meet changing business demand in complex organisations.
• Commercial, Financial & Stakeholder Leadership: Strong ability to interpret financial performance, risks and opportunities, with advanced cost modelling and commercial decision support capability. Proven delivery of transformation, capability uplift or major planning activity, alongside the ability to operate credibly with senior leaders, challenge, influence and advise across multi‑unit environments.
• Data, Analytics & Insight: Advanced data analysis, modelling and storytelling capability, with experience translating complex datasets into clear, actionable executive insight. Strong understanding of analytics platforms, dashboards and self‑service, with a focus on enabling data‑driven decision-making.

Desirable Skills / Experience

• Strategic Workforce Planning: Expertise in translating long-term business strategy into workforce implications, including skills, capacity and location planning, with strong capability in scenario modelling to inform future-focused, enterprise workforce strategies.
• Systems & Transformation: Experience shaping workforce and people systems, defining future-state capability and influencing investment decisions.
• Leadership & Talent Development: Inclusive leader with a track record of building high-performing teams and developing capability and progression.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Company car scheme (or cash alternative)

• 15% on target annual bonus

• Private healthcare for you and your family

• Access to an online private GP 24/7 for you and your immediate family 

• Market-leading paid carers leave with up to 2 weeks off 

• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.