Job Description

Make a difference. Be happy. Grow your career.

The Role

As a member of the ERP Services practice, the Senior Manager, Workday Support Services will provide consulting services to clients in a project leadership capacity. Work directly with the ERP Service team to enable sales opportunities, support solution development, and provide exceptional on-site solution delivery based upon the needs of Nordic clients.

Key Responsibilities

The Senior Manager, Support Services will have the following responsibilities, which include but are not limited to:

• Establish and scale Nordic’s AMS / production support practice
• Develop Nordic Workday deployment methodology, tools, and templates
• Actively partner with other members of the Workday team to create new offerings, services, and go-to-market strategies
• Create polished project deliverables and communications
• Present with confidence and well-polished demeanor; facilitate executive-level meetings
• Manage meetings effectively; prepare agendas and goals, take notes, track follow ups
• Produce regular status reports; perform project close, lessons learned, and knowledge transfer
• Coordinates activities with the Workday Team: Executive Partners, Delivery Assurance Partners, Client Services Managers, SDMs, etc.
• Improve upon existing infrastructures, provide strong technical support, problem-solving and develop strategies to prevent future problems.
• Use, update, and customize client and Nordic-provided tools throughout project life cycle
• Work with PMO to interview and identify project team members, as needed
• Manage, coach, and mentor team, resolve conflicts, maintain positive team morale, and deliver direct and timely feedback based upon project work and performance
• Provide support to the PMO in keeping Nordic ERP content, project tools, standards and templates updated, organized, and aligned with current best practices.
• Assist with communicating best practices and PMO content to other project managers.
• Participate in Discussion and Decision-Making regarding Project Standards, Quality Improvement and Change Management
• Provides excellent, professional client service at all times, tailoring consulting approach to the type of engagement and aligning services with the goals of the company.
• Lead projects with a goal of delivering on time, on budget, and with great outcomes
• Monitor overarching project health; identify, mitigate, or escalate issues as needed
• Define, manage, and adhere to project scope
• Advise internal team members to continually enhance processes and workflows to improve business operations, client experience, and operational efficiency
• Respond to client requests in a professional manner using established methods and escalation processes, and documenting and retaining records of all meetings and/or education sessions
• Work on projects that may be assigned on an ad hoc basis and may assist in other initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Bachelors’ degree required
• Minimum of 10 years of progressive, professional experience; professional services or consulting experience required
• Knowledge of Workday’s methodologies and best practices required
• Prior experience managing projects and project teams, including resource management and staffing
• Excellent communication skills, written and verbal
• Able to balance urgent, short-term needs with strategic, long-term priorities
• Exhibits strength in relating to people, including the ability to deliver feedback and inspire and motivate others to succeed
• Strong attention to detail and ability to manage multiple priorities while meeting customer service commitments and project timelines
• Proven ability to work effectively with all levels of an organization, as well as with diverse candidates, consultants, and client bases
• Ability to adapt quickly to changes in the work environment and to alter approach or method to successfully lead change; reacts well under pressure
• Must demonstrate and embody Nordic’s maxims

Additional Details

• Travel up to 50% of the time, or as practice and client needs dictate.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.